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Forum Replies Created

  • 7 years, 6 months ago Ruco
    Keymaster
    in reply to: Row background – Youtube Video is not always working well

    Hello,

    Can you share with us your WordPress credentials so we can try to make the video as you want.

    Let us know.

    Regards!

    7 years, 6 months ago Ruco
    Keymaster
    in reply to: Theme update

    Hello,

    Yes this is the best way to do it. Also you have to check in the plugins section if one of your plugin need to be updated, after you have updated the theme. Plugins like Visual Composer is included within the theme so when you update the entire theme we also tend to update the WpBakery Visual Composer to the latest update.

    Regards!

    7 years, 6 months ago Ruco
    Keymaster
    in reply to: Custom Product Attribute Disappearing

    Hello,

    Please can you send to us your online link and wp credentials so we can check for you this issue.

    Please try to add this data on your profile details or with a private reply.

    Let us know.

    Regards!

    7 years, 6 months ago Ruco
    Keymaster
    in reply to: Website error! Urgent!

    Hello,

    Please can you update the theme to the latest version 2.4
    https://themeforest.net/item/folie-the-wordpress-website-builder/19946424#item-description__changelogs

    This will resolve your issue with Kirki update that cause this issue.

    Let us know.

    Regards!

    7 years, 6 months ago Ruco
    Keymaster
    in reply to: Theme update

    Hello,

    We can try to update the theme automatically with envato market. The latest version can be checked in the themeforest.net theme profile: https://themeforest.net/item/tower-businessdriven-multipurpose-wp-theme/11941335#item-description__updates

    Normally the best way to update the theme is manually. You have to replace the old tower folder with the new you will download from themeforest.net.

    Let us know.

    Regards!

    7 years, 6 months ago Ruco
    Keymaster
    in reply to: Bug in Codeless Slider

    Hello Kim,

    Please can you send to us your online link ?

    You can try to add this code to fix this issue:

    .cl-header-sticky .header_container #navigation nav > ul > li > a {color:grey !important;}

    Please can you try to add this line into Customizer > Extra Css option.

    Let us know.

    Regards!

    7 years, 6 months ago Ruco
    Keymaster
    in reply to: Kirki breaking site

    Hello Steve,

    We are so sorry that you have problem with the theme. Please can you check if you have installed the latest version: v1.2.2

    If you after the update will have the same issue, send to us your wp and ftp creds so i can login and fix this issue for you.

    Regards!

    7 years, 6 months ago Ruco
    Keymaster
    in reply to: Recommended PHP Configuration Limits not taking affect

    Hello,

    Normally the System Status works ok on different hosting providers.

    Adding this constants on wp-config don’t mean that you can change the hosting variables. Most hosting providers don’t let you to change the hosting variables from the shared hosting account with php config files.

    Regards!

    7 years, 6 months ago Ruco
    Keymaster
    in reply to: JS Error with ThriveLeads

    Hello,

    First we have to check what is the error generated. Please send to us some credentials and online link so we can the issue closer.

    Regards!

    7 years, 6 months ago Ruco
    Keymaster
    in reply to: Updated Subscription

    Hello,

    We will soon update the database.

    Sorry for the issue.

    Regards!

    7 years, 6 months ago Ruco
    Keymaster
    in reply to: Custom Product Attribute Disappearing

    Hello,

    You have to update the WooCommerce Variation Swatch plugin to fix this issue.

    Let us know if after the update you issue is resolved.

    Regards!

    7 years, 7 months ago Ruco
    Keymaster
    in reply to: Error after wordpress update

    Hello,

    We are trying to fix it but seems impossible. The problem is caused by the WooCommerce plugin.

    Please can you let me know when you have first seen this problem.

    I have also resized some images but it is the same problem.

    Let us know.

    Regards!

    7 years, 7 months ago Ruco
    Keymaster
    in reply to: Can not Update to 2.4.

    Hello,

    Theme is updated.

    1. I have updated the theme directly form the Codeless menu on the WordPress Dashboard

    2. Go to Plugins > Update Codeless Builder

    You can also made this manually:

    1. Replace the folder /wp-content/themes/folie with the new version folder of the theme

    2. Delete Codeless Buider Plugin, Go To Appearance > Plugins > Install Codeless Builder.

    3. Update Kirki plugin into Plugins > Kirki > Update.

    Let us know.

    Regards!

    7 years, 7 months ago Ruco
    Keymaster
    in reply to: Cannot Update or Customise Home Page

    Hello,

    Please can you check it now. I have only made the header transparent

    Let us know.

    Regards!

    7 years, 7 months ago Ruco
    Keymaster
    in reply to: Demo installation doesn`t work

    Hello,

    Please take a look now.

    Regards!

Viewing 15 posts - 886 through 900 (of 3,073 total)
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