Forum Replies Created
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in reply to: Navigation on Mobile
Hello,
Theme is tested with Iphone 6/6s and Iphone 7 and there are no issues.
Anyway by default theme don’t have this issue, so if you experience this issue in a certain phone please check out one of the plugins you have installed.
Let us know.
Regards!
in reply to: Theme update from v2.6.4 to v3.0Hello,
If you have downloaded the zip file from your Envato account, than yes. The file is correct.
Best regards!
in reply to: Customization is gone after updated themeHello,
@willowbranch,
I tried accessing your site but the link in your profile has problems: https://ibb.co/Z8n7Jjg
Let us know when we can see the site.
@maxime, can you too, add some wp credentials in your profile?
After theme update, please make sure to have the included plugins updated as well! So theme can run without problems. You can check if the plugins have updates available in “Plugins” menu.Let us know.
Regards!in reply to: Website can’t scroll on certain IphoneHello,
I forwarded this to the developer for a more professional review. We will get back to you as soon as we can.
Best regards!
in reply to: lightbox in mobile version folie themeHello,
I forwarded this to the developer for a more professional review. We will get back to you as soon as we can.
Best regards!
in reply to: Theme update from v2.6.4 to v3.0Hello,
There have been many major changes in the last theme update. It’s strongly advised to perform a full update.
What problem did you have with the update? Can you give some more details? You can upload the new version in your wp-content/themes folder (use a ftp account) and activate it. While still keeping the old version as a backup. Just make sure to rename the old version folder first. As there can not be two folders with the same name.
Let us know if you need our help.
Best regards!
in reply to: Featured Products not responsiveHello,
I checked the product page with inspect element and from an actual device (Samsung S6) and i can see it resizing to mobile size very well. See screenshot:
https://ibb.co/7JSc20Q
Are you not seeing this? Can you send a screenshot?Best regards!
Hello,
I checked your site and as far as i can see the shop and single products look ok. Here is what i see in shop: https://ibb.co/BsjrQ1V
And here is product page: https://ibb.co/029wsqXAre you not getting this?
-We have updated bundled woocommerce files to their latest version at the time of the latest theme update. With the new Woocommerce plugin update, the file’s version number has changed but not much of it’s content. If some major change would have happened, we would release an urgent theme update. Do you have any issue with your shop apart from these notices?
From one theme update to another, some of the plugins may get updated before but this does not mean there will be any issue with your site. We are constantly checking it.
Best regards!
in reply to: installation blockedHello,
That’s another widget used for it. Use the “Filter Product by Price” widget. See screenshot: https://ibb.co/f0TSsRV
Best regards!
in reply to: Portfolio Images and Codeless Builder not working.Hello,
Yes, the change of protocols have made the featured images to not be found anymore. You need to make sure all links are changed to https. You can use this plugin for it: https://wordpress.org/plugins/velvet-blues-update-urls/
Best regards!
in reply to: Updated ThemeHello,
That’s great!
Thank you for updating the ticket with your solution.Best regards!
in reply to: Text responsive custom not workingHello,
Please update theme and all included plugins. The latest theme version is 2.5.4 and Codeless Builder vs 2.1.
Let us know if you would still have issues.Best regards!
in reply to: Multilingual siteHello,
Theme is compatible with WPML and that is a great plugin to make your site multi-lingual.
Best regards!
in reply to: Templates cannot be editedHello,
We need to access your wordpress dashboard to understand the issue. Please add some wp credentials in a private reply.
Best regards!
in reply to: Portfolio Images and Codeless Builder not working.Hello,
Please add some wp credentials in your profile data. So we can check this closely.
https://support.codeless.co/?ht_kb=add-private-login-credentialsBest regards!