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Forum Replies Created

  • 7 years, 2 months ago Mirela
    Participant
    in reply to: Navigation on Mobile

    Hello,

    Theme is tested with Iphone 6/6s and Iphone 7 and there are no issues.

    Anyway by default theme don’t have this issue, so if you experience this issue in a certain phone please check out one of the plugins you have installed.

    Let us know.

    Regards!

    7 years, 2 months ago Mirela
    Participant
    in reply to: Theme update from v2.6.4 to v3.0

    Hello,

    If you have downloaded the zip file from your Envato account, than yes. The file is correct.

    Best regards!

    7 years, 2 months ago Mirela
    Participant
    in reply to: Customization is gone after updated theme

    Hello,


    @willowbranch
    ,
    I tried accessing your site but the link in your profile has problems: https://ibb.co/Z8n7Jjg
    Let us know when we can see the site.


    @maxime
    , can you too, add some wp credentials in your profile?
    After theme update, please make sure to have the included plugins updated as well! So theme can run without problems. You can check if the plugins have updates available in “Plugins” menu.

    Let us know.
    Regards!

    7 years, 2 months ago Mirela
    Participant
    in reply to: Website can’t scroll on certain Iphone

    Hello,

    I forwarded this to the developer for a more professional review. We will get back to you as soon as we can.

    Best regards!

    7 years, 2 months ago Mirela
    Participant
    in reply to: lightbox in mobile version folie theme

    Hello,

    I forwarded this to the developer for a more professional review. We will get back to you as soon as we can.

    Best regards!

    7 years, 2 months ago Mirela
    Participant
    in reply to: Theme update from v2.6.4 to v3.0

    Hello,

    There have been many major changes in the last theme update. It’s strongly advised to perform a full update.

    What problem did you have with the update? Can you give some more details? You can upload the new version in your wp-content/themes folder (use a ftp account) and activate it. While still keeping the old version as a backup. Just make sure to rename the old version folder first. As there can not be two folders with the same name.

    Let us know if you need our help.

    Best regards!

    7 years, 2 months ago Mirela
    Participant
    in reply to: Featured Products not responsive

    Hello,

    I checked the product page with inspect element and from an actual device (Samsung S6) and i can see it resizing to mobile size very well. See screenshot:
    https://ibb.co/7JSc20Q
    Are you not seeing this? Can you send a screenshot?

    Best regards!

    7 years, 2 months ago Mirela
    Participant
    in reply to: June Child Theme contains outdated copies of some WooCommerce template

    Hello,

    I checked your site and as far as i can see the shop and single products look ok. Here is what i see in shop: https://ibb.co/BsjrQ1V
    And here is product page: https://ibb.co/029wsqX

    Are you not getting this?

    -We have updated bundled woocommerce files to their latest version at the time of the latest theme update. With the new Woocommerce plugin update, the file’s version number has changed but not much of it’s content. If some major change would have happened, we would release an urgent theme update. Do you have any issue with your shop apart from these notices?

    From one theme update to another, some of the plugins may get updated before but this does not mean there will be any issue with your site. We are constantly checking it.

    Best regards!

    7 years, 2 months ago Mirela
    Participant
    in reply to: installation blocked

    Hello,

    That’s another widget used for it. Use the “Filter Product by Price” widget. See screenshot: https://ibb.co/f0TSsRV

    Best regards!

    7 years, 2 months ago Mirela
    Participant
    in reply to: Portfolio Images and Codeless Builder not working.

    Hello,

    Yes, the change of protocols have made the featured images to not be found anymore. You need to make sure all links are changed to https. You can use this plugin for it: https://wordpress.org/plugins/velvet-blues-update-urls/

    Best regards!

    7 years, 2 months ago Mirela
    Participant
    in reply to: Updated Theme

    Hello,

    That’s great!
    Thank you for updating the ticket with your solution.

    Best regards!

    7 years, 2 months ago Mirela
    Participant
    in reply to: Text responsive custom not working

    Hello,

    Please update theme and all included plugins. The latest theme version is 2.5.4 and Codeless Builder vs 2.1.
    Let us know if you would still have issues.

    Best regards!

    7 years, 2 months ago Mirela
    Participant
    in reply to: Multilingual site

    Hello,

    Theme is compatible with WPML and that is a great plugin to make your site multi-lingual.

    Best regards!

    7 years, 2 months ago Mirela
    Participant
    in reply to: Templates cannot be edited

    Hello,

    We need to access your wordpress dashboard to understand the issue. Please add some wp credentials in a private reply.

    Best regards!

    7 years, 2 months ago Mirela
    Participant
    in reply to: Portfolio Images and Codeless Builder not working.

    Hello,

    Please add some wp credentials in your profile data. So we can check this closely.
    https://support.codeless.co/?ht_kb=add-private-login-credentials

    Best regards!

Viewing 15 posts - 1,846 through 1,860 (of 12,542 total)
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