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Hello,

The hidden replies contain sensitive data such as customer’s private links or login credentials.

The replies where the code edited is shown, is public (screenshot).
The two first links have expired because this is a very old ticket. But basically all you need to do is to get the Atl text using a variable, then add it where ever you need it to show. Below is a part of that code:

  while (have_posts()) : the_post();
                        
                        $post_format = get_post_format(get_the_ID());
                        
                        $post_categories = wp_get_post_categories( get_the_ID() );
                        $cats = '';
                        foreach($post_categories as $c){
                            $cat = get_category( $c );
                            $cats .= ' '.$cat->name.',';
                        }
                        $alt = get_post_meta(get_post_thumbnail_id(), '_wp_attachment_image_alt', true);
                        $image_title = $attachment->post_title;
                        $caption = $attachment->post_excerpt;
                        $description = $image->post_content;

                        $cats = substr(trim($cats), 0, -1);

                        $output .= '<div class="'.( ($carousel == 'yes')?'':'' ).' blog-article grid-style blog-item  '.(($dynamic_from_where == 'one_post')?'single':'').'">'; 
                            $output .= '<div class="gridbox">';
                                $output .= '<div class="media">';
                                
                                $link = redux_post_meta('cl_redata',get_the_ID() ,'media_post_link');
                                if($post_format == 'audio'){

                                    $output .= do_shortcode('[soundcloud]'.$link.'[/soundcloud]');

                                }elseif(get_post_thumbnail_id()){
                                    
                                    $output .= '<img src="'.esc_url(codeless_image_by_id(get_post_thumbnail_id(), '', 'url')).'" alt="'.$alt.'">';
                                   // $output .= codeless_image_by_id(get_post_thumbnail_id(),  '', 'alt');

From the original code we have added this line:
$alt = get_post_meta(get_post_thumbnail_id(), '_wp_attachment_image_alt', true);
Which gets the Alt text for each post.
Then added the variable in the image tags output:
$output .= '<img src="'.esc_url(codeless_image_by_id(get_post_thumbnail_id(), '', 'url')).'" alt="'.$alt.'">';

See screenshot: https://ibb.co/cHVQGx

Normally this is a customization not included in support. That’s why there is no notification for new users that we do such changes. But since this customer requested it, we tried to help and provide some code.

Best regards!

Hello,

The code changes all text in mobile to one font-size. This is what i thought you needed when i read this sentence you send “I want to change every single text block thats to small or to large on ipad and iphone”

Perhaps i misunderstood your point.
Glad to know you are ok now. Let us know if there is anything else we can help you with.

Best regards!

Hello,

We are sorry if you felt like you were not getting support fast enough. We are present and reply to tickets Monday to Friday, from 9:00AM-17:00PM (UTC +1).
Please consider timezone differences (and weekends) while waiting from a reply. We are located in Albania, Europe and based on your ip location it seems like you are located in New York (USA). There are time differences that we can not do much about.

We reply to tickets according to their arrival time. The oldest first. So if you reply back to your own ticket before we do, then it will move up in line. So our reply will delay as well.
We totally understand the importance of your work. All of our customers are of the same importance and urgency.
I checked, you have only two tickets opened here. One is the current and the other has been replied to (screenshot).

Please use the forum to post your questions. This is our primary support platform. There are other team members taking care of the emails.

We are sorry for the experience you had so far. We will work harder to get back to you asap in future topics.

Let us know how can we help you.

Best regards!

Hello,

The active theme is ‘tower’ version 2.3. This is already the latest version. Given the fact that can not be two folders of the same name in wp-content/themes, then all other theme folders you have there are either old, or not active at the moment.
So if you were to update from Envato Market plugin, it will take the latest theme files from Envato and overwrite the ‘wp-content/themes/tower‘ folder.
If you were to update manually, then just add the newly downloaded theme files in ‘wp-content/themes/tower‘ folder.

We strongly recommend to keep a backup of the current theme files in case you have made any direct changes on them.

Let me know if you have any question.

Best regards!

Hello,

I think i expressed myself not very well. It’s the entire string, the name of the file downloaded from Envato. See screenshot: https://postimg.cc/image/htq832hc7/

From the screenshot i see you have already extracted theme folder and installed it. So it’s ok.
Let us know if we can help with anything.

Best regards!

Hello,

You have many third party plugins installed that can affect theme scripts. Please deactivate all of them first. Clear cache and try again.
Let us know if the delay persists after this.

Best regards!

Hello,

Can you please send us some ftp credentials in a private reply? So we can check the files.

Let us know.

Best regards!