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  • 7 years, 1 month ago alpenzone
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    in reply to: Cannot Add Widgets to Sidebars
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    7 years, 1 month ago alpenzone
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    in reply to: Codeless Slider Display Issue
    This reply has been marked as private.
    7 years, 1 month ago alpenzone
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    in reply to: Codeless Slider Display Issue
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    7 years, 1 month ago alpenzone
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    in reply to: Codeless Slider – remove arrows

    Excellent, many thanks!

    7 years, 1 month ago alpenzone
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    in reply to: Services Circle Icon – how to add more icons

    To add new service icons to the available selection do I follow exactly the same process as the related topic link above that you referred me to?  This link seems to refer to fonts and doesn’t seem to make much sense.  What size icons do I need?  I can see some icons I would like to add at icomoon.io.  Just need to know what size and how to add them to the theme selection.

    7 years, 1 month ago alpenzone
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    in reply to: Slow down Testimonials Cycle

    Thanks for the suggestion but I’m using the Testimonial ‘Cycle’ and not ‘Carousel’ version.  For The ‘Cycle’ version I can’t see any way of adjusting the duration.

    7 years, 6 months ago alpenzone
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    in reply to: Specular PHP 7.2 Website Down

    I think the problem is solved!  From the above, it’s the revslider plugin that was causing the problem and when I checked, I saw today there was an update available for the revslider  (it only appeared today!) which I have just applied.  I’ve upgraded back to PHP v7.2 and so far it is still working.  I’ll close the ticket for now.  If the problem comes back I’ll raise a new ticket.

    Many thanks.

    7 years, 6 months ago alpenzone
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    in reply to: Specular PHP 7.2 Website Down

    Here is the error message we are getting:

    Fatal error: Uncaught Error: Call to undefined function mysql_error() in /customers/5/d/1/eliminatetherisks.co.uk/httpd.www/wp-content/plugins/revslider/inc_php/framework/db.class.php:29 Stack trace: #0 /customers/5/d/1/eliminatetherisks.co.uk/httpd.www/wp-content/plugins/revslider/inc_php/framework/db.class.php(127): UniteDBRev->checkForErrors(‘fetch’) #1 /customers/5/d/1/eliminatetherisks.co.uk/httpd.www/wp-content/plugins/revslider/inc_php/revslider_params.class.php(42): UniteDBRev->fetch(‘wp_revslider_se…’) #2 /customers/5/d/1/eliminatetherisks.co.uk/httpd.www/wp-content/plugins/revslider/inc_php/revslider_operations.class.php(1275): RevSliderParams->getFieldFromDB(‘general’) #3 /customers/5/d/1/eliminatetherisks.co.uk/httpd.www/wp-content/plugins/revslider/revslider_front.php(42): RevOperations::getGeneralSettingsValues() #4 /customers/5/d/1/eliminatetherisks.co.uk/httpd.www/wp-includes/class-wp-hook.php(286): RevSliderFront->onAddScripts(”) #5 /customers/5/d/1/eliminatetherisks.co.uk/httpd.www/wp-includes/class-w in /customers/5/d/1/eliminatetherisks.co.uk/httpd.www/wp-content/plugins/revslider/inc_php/framework/db.class.php on line 29

    7 years, 6 months ago alpenzone
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    in reply to: Specular PHP 7.2 Website Down

    Ok.  The only way I can obtain any sort of error log would be to turn on PHP error mesages with my host and upgrade the PHP back to v7.2 which will result in a blank white screen when you try and view the website.  I have just made these changes just so I can see the error message and will forward this to you asap.  I’ll have to revert the site back to v5.6 to get the website back up before the morning so customers can see the site again.

    7 years, 6 months ago alpenzone
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    Expired

    in reply to: Specular PHP 7.2 Website Down

    When we had the issue there was no error message unfortunately, just a blank page both for the live website and for the WordPress admin side.  When I removed the plugins via PHP Admin the problem was still there.

    We were only able to get the site working again by reverting back to PHP v5.6 which we can only do for a short time (1 week I think, before our hosting company forces PHP v7.2).

    7 years, 7 months ago alpenzone
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    in reply to: Update Specular from v1.2.5

    Thank you for doing that.  All looking good now.

    7 years, 7 months ago alpenzone
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    in reply to: Update Specular from v1.2.5

    How did you get on with updating the theme?

    7 years, 7 months ago alpenzone
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    in reply to: Update Specular from v1.2.5
    This reply has been marked as private.
    7 years, 7 months ago alpenzone
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    in reply to: Update Specular from v1.2.5

    Already tried that and got exactly the same result.

    7 years, 7 months ago alpenzone
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    Expired

    in reply to: Update Specular from v1.2.5

    <p class=”MsoNormal”><span style=”mso-fareast-font-family: ‘Times New Roman’;”>Already tried that and it unfortunately broke my site (footer content gone, menu merged with header slider on home page etc. etc.  I’ve reverted back to earlier version for now until I can find a way to upgrade safely.  Any more thoughts?</span></p>

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