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7 years ago eltooks
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in reply to: Specular – Couple of bugs (Mobile menu, accordion)

Hi Mirela. Thanks a lot for that.

I kinda feel like an idiot now, though! Did you just update the theme and it just worked without any other interference?

Thanks again!

7 years ago eltooks
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in reply to: Specular – Couple of bugs (Mobile menu, accordion)

Hi,

I gave you my account that has full access! :)

The themes were deactivated. I activated them from My sites>Network Admin> Themes.

Hope this helps and thanks for your assistance.

7 years ago eltooks
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in reply to: Specular – Couple of bugs (Mobile menu, accordion)

This reply has been marked as private.

7 years ago eltooks
Participant

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in reply to: Specular – Couple of bugs (Mobile menu, accordion)

Hi Mirela…

The site is finconnect.io. It was available above.

Also, of course I already extended my support before I contacted you two days ago.

7 years ago eltooks
Participant

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in reply to: Specular – Couple of bugs (Mobile menu, accordion)

Hi Mirella,

Thanks for your answer. Unfortunately it did help solve my issue.

Again, I tried today to update the theme. Then updated/reactivated all plugins. The WP Page Builder refused to update and it cannot be deleted. Any way, that is not the issue.

There are massive changes in the theme. I took before and after pictures so that you can see what I am talking about.

[caption id="" align="alignnone" width="445"] The page before updating the theme[/caption]

[caption id="" align="alignnone" width="525"] After the theme update[/caption]

As you can see, the slider is gone, the look and feel changes, the footer changes… Also inside the WordPress Admin console, the Specular menu item from where I can change the header and the logo is gone.

This one:

Again, I appreciate your help. I know you’re not responsible for theme installation or customization but these are all happening on updating the theme.

For the record my WordPress version is 4.9.8. I tried installing the update on both 4.9.8 and I also tried updating WordPress to 5.2.1 and installing the theme there. Had these issues in both cases.

Again, if you can point me to how I can fix the hamburger menu not clicking on the homepage on mobile without all the above, then we can both be done with it. If you insist on me updating the theme, then you have to please support me in doing so because all the above is happening. Thanks.

7 years ago eltooks
Participant

Expired

in reply to: Specular – Couple of bugs (Mobile menu, accordion)

Hi! It’s me again.

The same issue as above has reappeared. Basically, the client contacted me telling me that the hamburger icon does not work on mobile ON THE HOMEPAGE ONLY. On all other pages it works.

I had not updated the theme in a while, so I updated the theme and disaster struck. Revolution slider was not working; the portfolio items were appended by an unremovable /codeless-portfolio/ in the slug; “Specular” menu item in WP admin was gone with all its customizations, WP page builder would not update and said it needed a license, and the menu was the wrong menu type and I could not change it (since “Specular” was gone from WP Admin, and on clicking on the portfolio items their presentation changed.

Luckily I went back to godaddy and found a recent backup and restored it. I tried again, this time without updating WordPress first to 5.2.1 and keeping it at version 4.8.2. Same disaster struck!

So I had to re-extend my support and here I am asking for your help! Is there a way to fix the hamburger icon without jumping through all these hoops? If not, what are the steps required for me to update the theme without damaging the entire look and feel of the site (finconnect.io).

Please let me know.

7 years, 8 months ago eltooks
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Expired

in reply to: Specular – Couple of bugs (Mobile menu, accordion)

Hello team,

Great! Yes thank you it is working now.

Thanks for your help in getting everything fixed!

7 years, 8 months ago eltooks
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Expired

in reply to: Specular – Couple of bugs (Mobile menu, accordion)

Hi…

I looked for the file “functions.php” and there are several instances of this file.

I assumed that it was “/public_html/wp-content/themes/specular/functions.php” I removed the line and saved but the hamburger icon still did nothing.

Please advise when your update will come out or if there is another workaround. To be honest this is disappointing because the hamburger icon is the primary way to navigate in the website on mobile and our mobile bounce rate is triple that of the desktop site.

Awaiting your feedback.

/public_html/wp-admin/admin-functions.php
/public_html/wp-admin/upgrade-functions.php
/public_html/wp-content/themes/specular/functions.php
/public_html/wp-content/themes/specular/includes/core/core-functions.php
/public_html/wp-content/themes/specular/admin/inc/class.redux_functions.php
/public_html/wp-content/themes/twentysixteen/functions.php

/public_html/wp-content/themes/twentyfifteen/functions.php

/public_html/wp-content/themes/twentyseventeen/functions.php

/public_html/wp-content/themes/twentyseventeen/inc/template-functions.php

/public_html/wp-content/themes/twentyseventeen/inc/icon-functions.php

/public_html/wp-content/themes/escapade/functions.php

/public_html/wp-content/themes/primer/functions.php

/public_html/wp-content/plugins/mailchimp-for-wp/includes/functions.php

/public_html/wp-content/plugins/mailchimp-for-wp/includes/deprecated-functions.php

/public_html/wp-content/plugins/mailchimp-for-wp/includes/integrations/functions.php

/public_html/wp-content/plugins/mailchimp-for-wp/includes/forms/admin-functions.php

/public_html/wp-content/plugins/mailchimp-for-wp/includes/forms/functions.php

/public_html/wp-content/plugins/post-types-order/include/class.functions.php

/public_html/wp-content/plugins/envato-market/inc/admin/functions.php

/public_html/wp-content/plugins/wordpress-seo/inc/wpseo-functions.php

/public_html/wp-content/plugins/wordpress-seo/inc/wpseo-non-ajax-functions.php

/public_html/wp-content/plugins/js_composer/config/grids/vc-grids-functions.php

/public_html/wp-content/plugins/ninja-forms/deprecated/includes/functions.php

/public_html/wp-content/plugins/ninja-forms/deprecated/includes/display/upgrade-functions.php

/public_html/wp-content/plugins/ninja-forms/deprecated/includes/admin/upgrades/upgrade-functions.php

/public_html/wp-includes/ms-functions.php

/public_html/wp-includes/registration-functions.php

/public_html/wp-includes/functions.php

/public_html/wp-includes/rss-functions.php

7 years, 8 months ago eltooks
Participant

Expired

in reply to: Specular – Couple of bugs (Mobile menu, accordion)

Hi guys,

I think you forgot about me?

7 years, 9 months ago eltooks
Participant

Expired

in reply to: Specular – Couple of bugs (Mobile menu, accordion)

Hi.

Thanks for your help so far. I replaced the old accordion with a new accordion component and it seems to be working fine. I skipped using the FAQ instead.

With regards to my only remaining issue before I can deliver the site, the mobile menu, what do you mean by FTP access? Access to the hosting site? In that case, I’m afraid I can’t do that, because my client has other information there. I looked under “Appearance” for “Editor” but I couldn’t find it. Where exactly is it?

Thanks.
7 years, 9 months ago eltooks
Participant

Expired

in reply to: Specular – Couple of bugs (Mobile menu, accordion)
Hi guys,

Thanks for your answer. I did deactivate them as you requested, but the mobile menu still does nothing and the “old accordion” component is still not behaving properly.

Also isn’t Ninja Forms a plugin with your theme? If not, what form plugin should I use?

Could you please advise.
- This reply was modified 7 years, 9 months ago by eltooks.
7 years, 9 months ago eltooks
Participant

Expired

in reply to: Specular – Couple of bugs (Mobile menu, accordion)

Thank you! Done! please let me know.

7 years, 9 months ago eltooks
Participant

Expired

in reply to: Specular – Couple of bugs (Mobile menu, accordion)

Hi Mihaila,

Thanks for your reply.

With regards to your points:

1. Yes I have Show Responsive Menu Dropdown on! When the website is in mobile mode, the hamburger icon is displayed. My issue is that when I click it, a menu does not appear. It just adds a # to the URL. You can check it yourself if you check the site finconnect.io and shrink the browser (or open it on mobile).

2. I did have two third party plugins for Google Analytics and an under construction plugin. I deactivated both, but the accordion still does not work like it should. When interacting with it, the deselected accordion remains blue and its icon remains (+). The newly selected options have their circle white and their icon remains (-).

Please let me know.

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