With respect, your debugging method is to keep telling me to switch off the plugins. Which I’ve done several times before even opening this ticket. The very first issue of the empty space between elements in responsive mode only wasn’t resolved.
I bought this theme for the woocommerce functionality and it’s not working. My client has lost 5 days of revenue now. I’ve had 2 web developers look into this and they too cannot find the issue. I’m frustrated and furious as I’m way behind schedule.
Not to mention that the boxed blog demo didn’t load with this theme installation and I had to wait more than 3 days before I got any response.
Good luck debugging the theme going forward. I need to move on now.
Thank you for your assistance
I’ve disabled all the plugins (and only kept the theme plugins activated) as per your suggestion.
Problems:
1. Cart page shows no checkout button
2. Checkout page shows on a desktop as if it’s on a mobile device.
3. When I get to the checkout page after using the card button in the header, it says, “this site is experiencing technical difficulties”. in the button block and no pay now button.
4. All shipping options were enabled and zones loaded. Still no shipping options are given.
My client is losing money because this site isnt working properly and it has something to do with the theme because when I swopped to a default theme, everything (including shipping ) was working fine. Please, please, please can this be resolved asap.
Thank you for your response. I’m having another issue with the shipping options not showing at Checkout.
I was busy deactivating all plugins and changed themes. In default wordpress theme, woocommerce works perfectly but when I swopped back to the picante theme (even with all the plugins disabled) shipping options are not showing in the cart. You have to manually go to the dropdown menu, click checkout, fill out the details and under “Your order” it says this site is experiencing technical difficulties so it doesn’t allow you to go further.
I’ve added the screenshots to the google drive. https://drive.google.com/drive/folders/11s1WsRcjXkcMm2TiRzHIvVlHw4F0QXz0?usp=sharing
At the moment the site crashed. Possibly due to Woocommerce. as it says I have old templates installed. I downloaded the picante theme again on friday with the hopes it had updates but it still gives me the same message again.
