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  • 5 years, 3 months ago Madej_Design
    Participant
    in reply to: Please help: After updating WP & Tower problems with menu on all devices

    Hello Azam!

    Please go to the page overview on the website and look at the page soundhealing.
    There is content in the backend but the content is not visible on the frontend, even if I publish the content. This is why I haven’t published the page and have kept it as a draft.

    I tried to find the mistake and I was recommended to update everything (theme, WP and all plugins).
    I updated all plugins apart from the WP Bakery Page Builder. And I didn’t update the Tower Theme and WordPress because Ludjon and you had offered to me to do the theme update because of the changes that are written in the Theme code and not separately. Please see our conversation 4 months ago…

    I am hoping to solve the problem with the soundhealing page with an update of everything. This is why I kindly ask you to do the update of the theme (and to document your changes in the custom code) so that I can always update the theme without your help…

    Thanks from Madeleine

    5 years, 3 months ago Madej_Design
    Participant
    in reply to: Please help: After updating WP & Tower problems with menu on all devices

    And to sum up what I am asking for:
    Please update the Tower theme to the newest version, add child theme too and list some things to you that I can’t fix myself so you can add the custom code to the child theme this time. And I can do all upcoming updates without your support… (Offer from Ludjon in October 2020)

    The website looks perfect at the moment but I have difficulties to publish a new page. I think I need to update the Tower theme…
    And please be informed that I also haven’t updated WordPress and the WP bakery Page Builder yet. If you could also update it while updating Tower, this probably makes sense…

    Please see my list of changes that were done by your team in my first message from today.

    Many thanks from Madeleine

    5 years, 3 months ago Madej_Design
    Participant
    in reply to: Please help: After updating WP & Tower problems with menu on all devices

    And as you can see, you involved Ludjon for my issue. Perhaps, it makes sense to involve him again?!

    5 years, 3 months ago Madej_Design
    Participant
    in reply to: Please help: After updating WP & Tower problems with menu on all devices

    Hello Azam!
    Thanks for answering.
    Have you seen my message before my private reply?
    Everything is explained there.
    Many thanks from Madeleine

    5 years, 3 months ago Madej_Design
    Participant
    in reply to: Please help: After updating WP & Tower problems with menu on all devices
    This reply has been marked as private.
    5 years, 3 months ago Madej_Design
    Participant
    in reply to: Please help: After updating WP & Tower problems with menu on all devices

    Hello Azam und Ludjon!

    I have problems with publishing a new page (sound healing: content is not visible on frontend) on my customer’s website. I guess this has got to do with not having updated the Tower theme, WordPress software and the WP Bakery Page Builder.

    This is why I come back to your offer. 4 months ago, Ludjon offered the following to me:
    „Update theme to the new version, add child theme too and list some things to us that you can’t fix yourself so we can add the custom code to the child theme this time.“

    Why is this necessary? You made some changes directly in the theme code and I need the custom code separately to later easily update the theme without your help.

    Azam asked me to do the following:
    I took a backup of the website.
    Here is the list of changes you and me made.
    I will give you access to the website in a private reply.

    1. June 2020:
    CHANGES made by YOUR TEAM and documented in the Tower Custom CSS Box:
    – header should to be fully transparent and should change in transparent grey background when scrolling down
    – logo should be left-aligned and menu should be right-aligned

    2. July 2020:
    CHANGES made by YOUR TEAM and not visible for me in the Custom CSS Box:
    – logo in header on mobile (white menu) should be visible (dark version uploaded in Tower settings)
    – logo in header on mobile should be scaled smaller
    – every page starts with a full-screen background image: On the computer this looks great but on the mobile and tablet the background image is zoomed in strangely. Is there a possibility to control the zooming (the part that is shown) OR to show the image in full width?

    3. September 2020:
    CHANGES made by ME and documented in the WP Customizer > Additional CSS:
    – individual changes to the scaling of the full-screen background images on mobile and tablet

    4. October 2020:
    CHANGES made by YOUR TEAM after PROBLEMS AFTER UPDATING to new WP version and new Tower theme and not visible for me in the Custom CSS Box:
    – You can see the page title and the breadcrumbs on an extra header although switched off in the Tower settings. The website normally starts with a transparent header on a picture. The problem exists on all devices (computer, mobile & tablet).
    After the page title and the breadcrumbs were deleted, the following was the problem and was solved by your team:
    – Menu on mobile (portrait format): Logo and menu points are overlapping.
    – Menu on tablet (portrait format): Logo is distorted.
    – Menu on tablet (landscape): The grey transparent background of the menu (only visible when scrolling down (sticky nav)) doesn’t appear (although it works on the normal computer).

    Many thanks from Madeleine

    5 years, 7 months ago Madej_Design
    Participant
    in reply to: Please help: After updating WP & Tower problems with menu on all devices

    Hello Ludjon!

    Many thanks for the offer! Please go ahead.
    I won’t work on the website this week. So please inform me, as soon as you are done with the update and adding the child theme.

    Best, Madeleine

    5 years, 7 months ago Madej_Design
    Participant
    in reply to: Please help: After updating WP & Tower problems with menu on all devices

    Hello Azam and Ludjon!

    As there is an update available for the Tower theme, I kindly ask you to do the following:
    As far as I can see you made the changes for the menu DIRECTLY in the style.css. As soon as I will update the theme, your changes will be gone…
    Could you please either document what you did or make the changes in the custom css?

    Thanks from Madeleine

    5 years, 8 months ago Madej_Design
    Participant
    in reply to: Please help: After updating WP & Tower problems with menu on all devices

    Thanks for checking and your support, Ludjon!

    I have deleted all caches / browser histories and this is what I see:

    iPad Air 2 – Software 14.0.1 & iPad (7th generation) – Software 14.0.1
    Safari: Grey background shows up (only after a while). But it stays after activating once.
    Firefox, Chrome: Grey background does NOT show up.

    Is there anything you can do about?

    There is another important thing for me:
    As far as I can see you made the changes for the menu directly in the style.css. As soon as I will update the theme in the future, your changes will be gone…
    Could you please either document what you did or make the changes in the custom css?

    Thanks from Madeleine

    5 years, 8 months ago Madej_Design
    Participant
    in reply to: Please help: After updating WP & Tower problems with menu on all devices

    Many thanks for your help, Azam. I will await the answer from Sr. Dev.

    There is another important thing for me:
    As far as I can see you made the changes for the menu directly in the style.css. As soon as I will update the theme in the future, your changes will be gone…
    Could you please either document what you did or make the changes in the custom css?

    Many thanks from Madeleine

    5 years, 8 months ago Madej_Design
    Participant
    in reply to: Please help: After updating WP & Tower problems with menu on all devices

    Good morning, Azam!

    Many thanks for your help! Seems to be a tricky thing.
    Thanks for your advice to switch the “Sticky Header on Responsive” ON! I switched it ON but it doesn’t change anything. Although deleting all caches and browser histories the result is exactly the same:

    iPad Air 2 – Software 14.0.1
    Safari, Firefox, Chrome: Grey background does NOT show up.

    iPad (7th generation) – Software 14.0.1
    Safari: Grey background shows up! But it stays after activating once.
    Firefox, Chrome: Grey background does NOT show up.

    Can you do anything about it?

    There is another important thing for me:
    As far as I can see you made the changes for the menu directly in the style.css. As soon as I will update in the future, your changes will be gone…
    Could you please either document what you did or make the changes in the custom css?

    Many thanks from Madeleine

    5 years, 8 months ago Madej_Design
    Participant
    in reply to: Please help: After updating WP & Tower problems with menu on all devices

    Good morning, Azam!

    Thanks for the picture. This is what I want!

    I have checked these 2 tablet advices and deleted all caches/browser history. These are my experiences:

    iPad Air 2 – Software 14.0.1
    Safari, Firefox, Chrome: Grey background does NOT show up.

    iPad (7th generation) – Software 14.0.1
    Safari: Grey background shows up! Yeah! But it stays after activating once.
    Firefox, Chrome: Grey background does NOT show up.

    Can you do anything about it?

    Many thanks from Madeleine

    5 years, 8 months ago Madej_Design
    Participant
    in reply to: Please help: After updating WP & Tower problems with menu on all devices

    Hello Azam!

    I can’t attach anything to this message without a link. HOW can I add an attachment?

    STICKY NAV works on normal computer (grey transparent background when scrolling down). PLEASE DO NOT CHANGE THIS!

    BUT this effect does not work on the TABLET PC! I want a grey transparent background in the menu when scrolling down.

    Thanks from Madeleine

    5 years, 8 months ago Madej_Design
    Participant
    in reply to: Please help: After updating WP & Tower problems with menu on all devices

    Hello Azam!

    How can I add an attachment (screenshot) to this message?

    I am explaining it more precisely:
    On the normal computer: When you scroll down the menu changes from NO BACKGROUND to GREY TRANSPARENT BACKGROUND (see: sticky nav in Tower). This is what I want! I am happy with this!
    BUT: On the TABLET (landscape format) this effect doesn’t work and the menu has got no background when you scroll down.

    Thanks for helping from Madeleine

    5 years, 8 months ago Madej_Design
    Participant
    in reply to: Please help: After updating WP & Tower problems with menu on all devices

    Hello Azam!

    No distortion of the logos any more! Many thanks!

    The only problem that still needs to be solved is the following:
    Menu on tablet (landscape):
    The grey transparent background of the menu (only visible when scrolling down (sticky nav)) doesn’t appear (although it works on the normal computer).

    Many thanks from Madeleine

Viewing 15 posts - 16 through 30 (of 49 total)
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