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Checking in again. I’m really disappointed at this point. Please support your product and get me to a point where I can move forward. What my client paid for is not fully functional. This reflects badly upon me, as well as you; and I really don’t like my clients thinking badly of me.

ThemeForest is usually such a solid place to get themes. I’ve been more than reasonable. Please resolve this. TODAY.

Customizing the existing template will only get overwritten later when you update this template for future versions of WordPress.

I know you know this. So I hope you’ll have good news for me soon.

Sincerely,
Matt

Well, on first glance the site *looks* MUCH improved. Thank you.

Were there any difficulties or hiccups that might explain my difficulties in setting it up? I’d like to know what I was doing wrong, if possible, so I can avoid this issue in the future. I have a feeling I’ll be using June again in the future.

I am noticing a few issues I’ll need assistance with:

On the horizontal Top menu (Home, About Us, Shop, Pages, Blog), the drop-down sub-menu on Pages is unreachable. It appears when you mouse-over Pages, but disappears before you can select a sub-menu item. I’m guessing there’s a setting to correct this?

UPDATE: I’m finding the above issue in Chrome. In Firefox it works much better. Both browsers are presenting some issues with the Blue Vertical menu loading into the correct position when re-sizing the screen. There is a large gap where it disappears completely (between 910px and 785px). This will likely not be a problem on fixed screen sizes, compared to a resizing browser window, but it’s there and I’d like to fix it.

Which leads me to my need to customize this site — so I’ll need a Child Theme installed. Can you help me with that also? I’m concerned there could be installation issues there also. I want to get beyond the point where installation issues are requiring your attention, so I can get to the stuff I’m good at. :)

Again, thank you VERY much for your assistance. This bodes well for a long-term relationship with you and Codeless.

Matt

• This reply was modified 4 years, 10 months ago by silverthread.
• This reply was modified 4 years, 10 months ago by silverthread.
• This reply was modified 4 years, 10 months ago by silverthread.
• This reply was modified 4 years, 10 months ago by silverthread.

I’ve tried re-installing WordPress, then re-installing June with the Electronic sub-theme. Still no luck. I’ve now tried this three times. It’s possibly user-error on my part, but I’ve followed your documentation as best I could (and I’m usually quite experienced with this sort of thing.) I’m pretty sure I did everything right. Installed and activated all of the plugins, etc. But now I’m going to need some of that great customer support I’ve heard about.

I’ve completely removed all versions of June that I had installed, deleted the database and recreated it, re-installed WordPress and copied the June files into the theme directory, but not yet activated or configured it, so that you could go through the process and set it up correctly (and/or find the issue I’m having).

Please do so, and email me when you’re done mucking about. The WordPress admin info is in the private post above. This project should have been much further along than it is due to this Theme issue. I still need to set up a child theme to customize once this is properly installed and set up, so I hope you can help me soon.

Thanks very much!
Matt

• This reply was modified 4 years, 10 months ago by silverthread.