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in reply to: Can’t use theme — white screen
Wow, worst “support” I’ve ever received. I would never recommend this theme. No attempts to debug other than asking for admin access I can’t grant.
in reply to: Can’t use theme — white screenNo, there is no way you can access wp-admin.
How do we go about requesting a refund?
in reply to: Can’t use theme — white screenThis reply has been marked as private.in reply to: Can’t use theme — white screenI mean, the files were uploaded and the theme has been activated, but the homepage is not visible. It is just a white screen. There were no errors during installation. I have also tried to delete the theme files via ftp and reupload and the result is the same.
If I disable the Kirki framework plugin, the homepage will load, but it will not display correctly, as it shows all the shortcodes instead of what it’s supposed to show.
With debugging enabled, we also get a ton of errors in folie/includes/codeless_functions_backend_editor.php. It seems that there are a lot of problems with this theme.
I have access to the database, so if there is something that I can set that will enable Kirki to work, I can do that. But otherwise I think the theme may be defective and we will have to ask for a refund.