Community Forums

Dear Codeless Support,

I trust this message finds you well. I have a question regarding WordPress plugins – is it not advisable to update them? I have concerns that if I update a plugin, it may cause the loss of certain functionalities.

Could you please provide some guidance on this matter? I would greatly appreciate your expertise in explaining the best practices for updating WordPress plugins and whether it poses any risks to existing functionality.

Thank you in advance for your assistance and clarification.

Best regards,
Joanne

Dear Codeless Support,

I hope this message finds you well. I am currently facing a significant issue on my website. After updating the Elementor Plugin, the full page slider on the following page has turned completely black: (https://daiman.demo-system.cc/buna-slider-vertical-copy-copy-3-copy/).

I am concerned about this issue and would like to understand if it is safe for me to proceed with the plugin update. It appears that the update has caused this problem, and I would appreciate your guidance on how to resolve it or whether I should hold off on further plugin updates for now.

Your prompt assistance in addressing this matter is greatly appreciated. Please let me know the recommended steps to rectify the situation.

Thank you for your attention and support.

Sincerely,
Joanne

Dear Codeless Support,

I appreciate your previous response, and I have since reviewed my website. While I have identified the desired template on my site, I am encountering an issue with the slider images not displaying correctly. The entire slider appears to be pitch black, and the images are not visible.

You can view a screenshot of the issue here: (https://i.ibb.co/qJL6yjt/Snipaste-2023-09-16-23-15-14.png), or you can directly preview the issue on my website here: (https://daiman.demo-system.cc/features/buna-slider-features/).

For reference, here is the demo URL of the template: (https://preview.codeless.co/vibrance/default/?page_id=1551)

I would greatly appreciate your assistance in resolving this matter and getting the slider images to display correctly on my website. Please let me know if there are any additional details or steps I should follow to address this issue.

Thank you for your prompt attention to this matter.

Sincerely,
Joanne

Dear Codeless Support,

I hope this message finds you well. I recently purchased the template from your website (https://preview.codeless.co/vibrance/default/?page_id=1551). However, I have encountered difficulties in using the template, specifically with importing Revolution Slider sliders due to the unavailability of the dummy data .zip file.

Despite my best efforts, I have been unable to resolve this issue, and it is impeding my project progress. Regrettably, I am left with no other option but to request a refund for my purchase. I appreciate the features of your template, but as it stands, it does not meet my project requirements.

To provide more context, you can view the demo of the template at the following URL: https://preview.codeless.co/vibrance/default/?page_id=1551.

I kindly request that you initiate the refund process as soon as possible. I understand that technical issues can arise, and I hold no ill will. My intention is to explore other template options that better suit my needs.

Thank you for your understanding and prompt attention to this matter. I look forward to the resolution of this issue and the refund process.

Sincerely,
joanne

Dear Codeless Support,

I trust this message finds you well. I recently reviewed the available resources and discovered that the Revolution Slider template I expected to find on your official website (https://preview.codeless.co/vibrance/default/?page_id=1551) is missing from the demo data. I purchased this template specifically for the purpose of using this slider template.

However, it appears that the necessary demo data for this template is not included. Could you kindly advise me on how to proceed in order to use the intended Revolution Slider template? Your guidance and assistance in resolving this matter would be greatly appreciated.

For reference, here is a screenshot of the missing template from the demo site: https://i.ibb.co/C2DHTjr/Snipaste-2023-09-15-21-20-57.png

You can also access the demo URL where the template is expected: Demo URL (https://preview.codeless.co/vibrance/default/?page_id=1551)

Thank you for your prompt attention to this issue, and I look forward to your guidance on how to utilize the desired template.

Sincerely,
Joanne