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  • 2 years, 1 month ago CountryHQ
    Participant

    Expired

    in reply to: Installation Faulty – Please refund

    http://themeforest.net/refund_requests/0b612f80-40b9-4c20-8210-95dd6f4e4016?utm_campaign=sysemail&utm_content=sysemail&utm_keyword=sysemail&utm_medium=email&utm_source=refund_request_received_buyer_notification&utm_term=sysemail

    2 years, 1 month ago CountryHQ
    Participant

    Expired

    in reply to: Installation Faulty – Please refund

    Thank you, the refund request has been submitted and should be sent to you for approval.

    2 years, 1 month ago CountryHQ
    Participant

    Expired

    in reply to: Installation Faulty – Please refund

    1. When the demo is installed the screen on the website just goes to black.

    2. The builder plugin shows a fatal error on installation. My IT security team has significant concerns relating to this.

    3. The cowidget plugin has been suspended as of May 31 and is no longer supported at this time.

    4. The site requires hosting of the audio, rendering the Spotify and Apple Podcasts links or embedding useless.

    Given the sites going to be used for a business client, I do not wish to have to contact support for basic functionality. This is my third attempt at requesting a refund, please advise.

    2 years, 1 month ago CountryHQ
    Participant

    Expired

    in reply to: Installation Faulty – Please refund

    Hi Azam,

    Unfortunately it is outside of my organisation policies to share these details due to security issues.

    I can assure you that we have worked on this for several hours and as the theme has several functional issues, it is not working as advertised.

    If you can please process the refund as requested that would be greatly appreciated.

Viewing 4 posts - 1 through 4 (of 4 total)

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