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  • 1 year, 4 months ago Louis72
    Participant

    Expired

    in reply to: BLocks disappear after Elementor udpate

    Elementor advised the issue is with the theme not the plugin

    1 year, 4 months ago Louis72
    Participant

    Expired

    in reply to: BLocks disappear after Elementor udpate

    Both carousel issues are from the theme, they are not custom.

    1 year, 4 months ago Louis72
    Participant

    Expired

    in reply to: BLocks disappear after Elementor udpate

    The audio player is fixed however please see the other image on home page, the carousel slider is not working there should be 3 images in a slider, the slider is missing.

    Also as seen on this screenshot the from the education page the caroussel is also missing under best selling courses.

    https://postimg.cc/2VxvF92j

    1 year, 4 months ago Louis72
    Participant

    Expired

    in reply to: BLocks disappear after Elementor udpate

    Can you please provide an update?

    1 year, 5 months ago Louis72
    Participant

    Expired

    in reply to: BLocks disappear after Elementor udpate

    Sorry here https://postimg.cc/gallery/7PwLF9n

    1 year, 5 months ago Louis72
    Participant

    Expired

    in reply to: BLocks disappear after Elementor udpate
    This reply has been marked as private.
    1 year, 5 months ago Louis72
    Participant

    Expired

    in reply to: BLocks disappear after Elementor udpate

    I have uploaded the images. Please advise once this is fixed.

    1 year, 5 months ago Louis72
    Participant

    Expired

    in reply to: BLocks disappear after Elementor udpate

    There is nowhere to add an attachment. How can I send a screenshot?

    1 year, 5 months ago Louis72
    Participant

    Expired

    in reply to: BLocks disappear after Elementor udpate

    What did you fix? The issues still remain!

    1 year, 5 months ago Louis72
    Participant

    Expired

    in reply to: BLocks disappear after Elementor udpate

    Ok thanks please advise once resolved.

    1 year, 5 months ago Louis72
    Participant

    Expired

    in reply to: BLocks disappear after Elementor udpate

    The issues are coming from the theme! The widgets & carousels are from your theme that are causing the issues.

    1 year, 5 months ago Louis72
    Participant

    Expired

    in reply to: BLocks disappear after Elementor udpate

    There is still issues on the site. On the home page the should be a carousel above Featured Shows for podcast episodes.

    On the podcast page there is a missing widget in between the first & second section of the page, you can see the faint outline where it should be.

    On the education page under best selling courses the carousel is missing.

    1 year, 5 months ago Louis72
    Participant

    Expired

    in reply to: BLocks disappear after Elementor udpate

    FTP

    User: [email protected]
    Pass: TBTrading1

    https://my.hostiso.com/login

    WP

    User: [email protected]
    Pass: e82^Wn6YPKUPQdnN

    login : https://twoblokestrading.com/wp-admin/index.php

    1 year, 5 months ago Louis72
    Participant

    Expired

    in reply to: BLocks disappear after Elementor udpate

    Thank you for contacting Elementor Technical Support. My name is Milorad, and I am a Tier 2 Customer Experience Engineer. I will assist you today with your support request.

    I visited your website to check the issue, but unfortunately, we won’t be able to help you with this, as the widgets you used to build those sections are not part of the Elementor package.
    As you can see in this screenshot: https://prnt.sc/qTl2NMyefuLw, those widgets come from 3rd party plugin called Codeless, so please try contacting plugin authors to check why this is happening with Elementor’s latest version and when they will be able to add compatibility and fix the issue. Also, they might be able to provide you with a workaround in case they cannot release plugin updates shortly.

    I’m sorry we couldn’t do more to help you with this issue, but supporting third-party plugins and features is out of our support scope: https://elementor.com/help/how-do-i-get-premium-support/. I hope you will find a solution with the plugin authors, so good luck with that.

    1 year, 5 months ago Louis72
    Participant

    Expired

    in reply to: BLocks disappear after Elementor udpate

    Good Afternoon,

    The same problem has with the website has happened again.

    Please advise

Viewing 15 posts - 1 through 15 (of 19 total)
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