Forum Replies Created
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in reply to: How to disable linking from service icon titles?
This is actually better:
for services_small.php, services_medium.php, services_large.php:
if($data['link'] != '') { $output .= '<h4><a href="'.esc_url($data['link']).'">'.esc_html($title).'</a></h4>'; } else { $output .= '<h4>'.esc_html($title).'</h4>'; }and for services_media.php
if($link != '') { $output .= '<h5><a href="'.esc_url($link).'">'.esc_html($title).'</a></h5>'; } else { $output .= '<h5>'.esc_html($title).'</h5>'; }in reply to: Staff pictures and links to pagesHello. Thanks.
Can I link them to custom pages that I manually created or only to the “trusted_stuff” pages?
Ruco.
Thanks. If I refresh the page obviously it resizes but I assume this is not the desired behaviour. When I drag the edges of your online Business2 demo (https://codeless.co/specular/business2/) the slider resizes without having to refresh the page.
Can you please advise how to fix that? Having to refresh the page is not the solution I’m looking for…
Thank you again.
Best,
Marco
Ruco,
thanks for your help. There were other few different bits, but I think I almost fixed them all by playing with the theme settings.
However, there are a couple of things I still need your help with:
- The home slider does not resize when dragging the edge of the browser window, as opposed to the one on your online demo (see my screenshot here)
- The slider with alias “about” in the “About Us” page is still missing, can you add it? It should look exactly like the one on your Business 2 online demo.
Thank you.
Marco
Thank you Ruco, your help is much appreciated.
Do you have a rough estimate of how long this is going to take? I need to plan my work for the week and having this estimate would help.
Thank you very much again.
Best regards,
Marco
Mihaila,
be sure I’m not having a good experience with Specular. And it’s not due to the technology, which really seems outstanding so far, but because of how you’re handling support. Here’s why:
1) I had to wait 24 hours for each reply. And given we’re moving nowhere each time, this is impacting the deadlines I have with my business
2) The import functionality does not work properly on standard WordPress installs (I never managed to get over 65% despite all the manipulation on the WordPress side), while you’re stating the opposite, not sure on which grounds
3) When I opened this ticket to report that the import was “half done”, your colleague Ruco has been so kind to propose to configure for me the missing bits
4) I supplied Ruco with a detailed list of the things that were missing from the import (as private message since it was containing my login credentials)
5) The day after I looked at my website and instead of seeing the import completed I saw you (Mihaila) had imported sliders from a different demo theme (maybe Minimal 2), that the menu items were completely different from the one I had before and that the other missing bits were still missing. Basically, instead of completing the import, you have broken even what I was considering “working”.
6) I then kindly asked you to start over because something did not go right when you tried to complete the import, but instead you’ve insisted on trying to fix the current broken installation, achieving only partial results that have forced me to follow up on this ticket again and again, while increasing my level of frustration.
7) When I told you the slider is not responsive, instead of asking me why do I say so, you are confidently stating that it “is” responsive. Let me clarify here that if you drag the edges of your browser to reside the window, the slider does not resize as the rest of the content (see my screenshot). This instead is the case if you drag the edges of the online Business2 demo. Therefore the slider has some problems.
8) You’ve put some custom CSS code for making the “Why choose us” section look different. Not sure why you did it since I only told you the titles were missing (so it was a content problem, not a styling problem). And you made the style look even different from what is on https://codeless.co/specular/business2/ – why?! Which demo are you looking at?!
9) I still have the same problem as when I opened this ticket and I don’t think this is a good achievement for you. I believe if you handled it right by importing the right sliders and addressing the other missing bits I mentioned, we wouldn’t be at this stage.
As I almost feel like asking you to give me my money back, I actually want to give you one last chance. Can I please have someone else other than Mihaila to handle this ticket? As I think there is definitely a communication problem between us.
If yes, then this is what I think we’re going to do:
- I will reinstall WordPress from scratch on my instance
- I will reinstall the Specular theme
- I will initiate the import of Business 2 that will get stuck at 65%
- I will make a list of the bits that I think are missing and/or different from your online version of Business 2
- I will give you my administrator credentials
- I will kindly ask you to manually import the missing bits as per my list to make the theme look like Business 2
I’m not going to ask you to configure anything different than what the demo has at the moment. I just ask you to help me to complete something that the automatic import is unable to complete, as it gets stuck at 65%. I hope this is within your support policy (which I guess it is, given that Ruco has made the initial proposal).
Please confirm that this is doable and I will proceed as stated. Please do reply me now so I can start working on this today, I can’t wait until Monday afternoon (I’m in Europe) to start doing this.
Thank you.
Marco
Mihalia,
sorry to see you’re taking this personally.
No need to respond to each of my point, I gave you those examples to highlight how the manual import still did not achieve the desired result, as I have identified lots of differences between mine and the online version of the demo theme (https://codeless.co/specular/business2/).
If the Specular import functionality worked fine, we wouldn’t be at this stage. I agree with you that your template requires configuration and I’m absolutely ready to learn. However, I need to clear starting point. A baseline to build on. And that was exactly the “Business 2” demo I’ve been trying to import for a week now.
Today, still, my website doesn’t look like Business 2 unfortunately. Different menus, different pages and even the sliders you’ve imported are different (the one on the home page has only one slide and it’s non even responsive!).
You’re not responsible for customising my theme, I 100% agree. But you’re responsible to make the import functionality WORK. Otherwise your theme is unusable to me. Either you contact my provider and tell them what to do on WordPress or you help me by importing things manually. Either or, I need to get this done and I need it to look exactly like “Business 2”.
How do you suggest we move forward? Right now, it’s a mess.
Thank you.
Marco
Mihaila,
thanks for your help but unfortunately I’m not happy with the result, here’s why:
- the sliders you imported are not from the demo I have mentioned “business 2” (or business clean). They simply look completely different.
- your set them as aliases “slider1” and “slider2” when the template expects different aliases (“home”
- The top bar mentioning address, phone number and having the social media icons has been replaced by a “Hello, Welcome to the Specular Mega Bundle Theme”
- The menu items have changed into a different list from the one I had before and from the home of the chosen demo theme (Business 2)
- The images of the team are no longer displayed
- I still have the issues I have reported above regarding missing bottom widgets, images or titles of the sections “why choose us”.
I am focused on the goal here and I try to get this resolved, but I’ve been spending so many hours on this import so far that my initial experience with the Specular theme is not great. Can you please take the bull by the horns here and get this import done for me so that I can start editing an exact copy of the Business2 demo theme?
I’m available to reinstall WordPress from scratch if it helps to start with a clean environment.
Thank you very much (sorry for the rant but my frustration level is high).
Best,
Marco
This reply has been marked as private.This reply has been marked as private.Mihaila,
first, thanks for your reply. But I want to cry.
I’ve gone back and forth with my hosting company (SiteGround) about 10 times, where they’ve claimed to have increased timeout limit as well as memory limit (to 256M).
I have even tried to reinstall my WordPress from scratch and:
- if I don’t import attachments, the import goes through but it doesn’t (obviously) import images and sliders
- After the reinstallation of WordPress, at least I now can see pages, comments and other items being correctly imported
- If I try importing also the attachments, the import gets stuck again at 65%.
I almost gave up and I tried to build sliders myself to look like your Business 2, then I gave up because the Rev Slider is too complex to use to recreate those sliders.
What else can I do?! Thanks for your help.
Marco
