Forum Replies Created
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Everything is back to normal now. Thank you!
Azam – I’m so sorry. I have fixed the error on my end, and double checked by logging in with the above information. It works now.
This reply has been marked as private.Azam – I added that code to my CSS, but unfortunately it didn’t work, so it looks like you’re going to need to troubleshoot. I’ll put your credentials in a private message below.
Azam – I’m afraid I can’t fix it using that information. I need a little more guidance, eg. “Go to [file] and find [code] and change it to [new code].” Can you give me that, or is it too complicated?
Azam – is there no way for you to find the error, then rather than fix it yourself, simply tell me “This is the error, please remove/fix [code] from [file]” so that I can make the changes on my live site? You have to manually fix it on my live site without telling me what the problem is?
Our website is our only source of income during the pandemic, so if something were to go wrong and the website broke, it could affect our livelihood. Because of this, I’m really nervous allowing developers in with full admin access. I’m also confused, because the first few years I had this theme, the support would simply tell me where the issue was and give me the code to fix it (not ask to fix it themselves). Is this no longer an option for some reason?
Again, I don’t expect you (or anyone) to fix it for me more than once -I’m simply asking for you to tell me the instructions so I can fix it myself without giving you access to the live site.
Thank you.
in reply to: Conflict with Woocommerce Back End SearchLudjon – thank you for your help, but unfortunately that didn’t work either. I still was not able to search backend Woocommerce orders.
I definitely didn’t expect you to spend the time to write new code for me! I was just hoping someone could tell me what code I needed to remove (or have someone take a look at) that was causing the theme to malfunction. Since I now know that it was the search code (trying to filter results to show only products, not blog posts,) that was causing the issue, I have simply removed that code from functions.php and the site is operating again.
Here is the code that was causing the issue below, in case anyone runs across this thread in the future:
//Only show products in the front-end search results
function lw_search_filter_pages($query) {
if ($query->is_search) {
$query->set(‘post_type’, ‘product’);
$query->set( ‘wc_query’, ‘product_query’ );
}
return $query;
}Thanks!
Rebeccain reply to: Cart State/Country Dropdown bugThat works now – thank you so much! Is there something I need to fix/change permanently so this isn’t overwritten with the next theme update?
in reply to: Cart State/Country Dropdown bugThis reply has been marked as private.in reply to: Conflict with Woocommerce Back End SearchAzam – so just to clarify: Is it the search.php or function.php file that is causing the issue? Or both?
You are saying you don’t know which code in the file is causing the malfunction, and I need to delete the entire child theme function.php file and start over from scratch?
in reply to: Conflict with Woocommerce Back End SearchAzam – I just deleted the entirety of the code in Tower-child CSS, and the issue still exists. Is the issue with something in the functions.php file? Or something else? I’d rather not delete everything in my Child Theme, if it’s just one thing causing the glitch.
I’ve spent hours going over all the code in my live site Child Theme, comparing it to the code in the staging site Child Theme, and I cannot find the difference. Can you please tell me what you changed/removed to make the staging site function? If you could please just point me in the right direction, I would be very grateful.
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This reply was modified 5 years, 8 months ago by
rebeccaolson.
in reply to: Cart State/Country Dropdown bugAzam – unfortunately, this did not work either. I checked it on three different browsers, and I have also confirmed that the Woocommerce version on my staging site is the same as the version on my live site. Any other ideas?
in reply to: Conflict with Woocommerce Back End SearchThis must have been from long ago when the site was set up. All I’m asking if you can tell me which custom scripting is causing the conflict? Or do you not know?
in reply to: Cart State/Country Dropdown bugAzam – In the live site Checkout page there was no content for me to delete, and that page already had the [woocommerce_checkout] shortcode in it. Just in case I deleted [woocommerce_checkout] and re-entered [woocommerce_checkout] and saved it. However, that didn’t work. Is there another step I need to do?
in reply to: Conflict with Woocommerce Back End SearchCan you clarify *which* “custom scripting” you are referring to? I do not have a developer, so anything custom in my site has come from Tower to help address bugs/issues as they’ve come up over the years. Perhaps it isn’t necessary anymore, if you were able to fix it on the staging site – so I’m happy to remove the custom scripting that is causing the conflict, if you tell me what it is.
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This reply was modified 5 years, 8 months ago by