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I keep getting an error that’s preventing me from logging in or changing anything on my WordPress! I tried deleting and reinstalling the theme, but I received the same error. How do I fix this?
Warning: require_once(/home/passionplanner/public_html/wp-content/plugins/js_composer/include/helpers/helpers_factory.php): failed to open stream: No such file or directory in/home/passionplanner/public_html/wp-content/plugins/js_composer/js_composer.php on line 171
Fatal error: require_once(): Failed opening required ‘/home/passionplanner/public_html/wp-content/plugins/js_composer/include/helpers/helpers_factory.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in/home/passionplanner/public_html/wp-content/plugins/js_composer/js_composer.php on line 171 -
Warning: require_once(/home/passionplanner/public_html/wp-content/plugins/js_composer/include/helpers/helpers_factory.php): failed to open stream: No such file or directory in /home/passionplanner/public_html/wp-content/plugins/js_composer/js_composer.php on line 171
Fatal error: require_once(): Failed opening required ‘/home/passionplanner/public_html/wp-content/plugins/js_composer/include/helpers/helpers_factory.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/passionplanner/public_html/wp-content/plugins/js_composer/js_composer.php on line 171
- This reply was modified 8 years, 7 months ago by Mirela.
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Hello,
Sorry for the late reply.
Please make sure you are installing theme at the right path. Or you may have not all necessary access rights to site files. Please try to deactivate theme and visual composer first. If you still can not access wp admin, then go to wp-content/plugins, rename js-composer folder. Then go to wp-content/themes and rename theme folder. This will deactivate both theme and VC and allow you to login.
Send us your wp and ftp credentials in a private rpely. So we can give this a closer look.Best regards!
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