Hello,

We are sorry that you jumped to this conclusion without even giving theme a chance.
Indeed (since is summer) we had members taking their legit vacations. But we are making our best to reply asap to all queries.

Did you perhaps had any issue with theme functionality? What problems did you face while working with it? Let us know so we can help you solve everything and create a beautiful site like the online demos.

If you still want a refund, then please contact Envato support.

PS: The vacations included only the second and last week of July. Not entire month. And as for today, we have full staff available.

Best regards!

I also was extremely disappointed with the customer service that I received after buying the Tower theme. And I recognize that your employees deserve vacation time, but if your lack of staff is going to affect your ability to carry your promises, then you need to communicate that to potential customers (not just people that already invested in your product) that are counting on your theme for their business and income. I had to go with another solution after panicking about the lack of Tower customer support, and I’ll be contacting Envato for a refund as well.

Hello,

@raph123, I can’t access your admin panel with these credentials (screenshot). Can you please check them?

@Foxhauscreative,
I see you only have opened two topics a month ago and both of them have been responded. What issue do you have with theme? let us know how we can help you.

Best regards!

Hello,

I see the import was successful as all pages / posts / portfolio items have been imported.
The attachments consist only of images used in the online demo. They are for demonstration only and usually customers upload their own images. However, if you must have the same’s, then they can always be downloaded from the demo directly.

After importing demo data, you needed to configure site. I did it for you. I set up:
-main menu and Copyright area menu
-widgets of header and top navigation area
-imported dummy Revolution sliders and set up the slider of home page

Please check your site.

Note: To learn how to set up theme and make the most out of our countless options, please read Tower theme Documentation. Also watch our video tutorials for more detailed and live demonstration.

Best regards!

Hello,

I activated child theme and:
1-I was able to edit the menu you have created and set it up like you wanted, without any issue.
2-By switching theme (parent to child, or any other theme available) the site will get that active theme specific configurations. This means, if you have not assigned any widget to header when the child theme is active, then they won’t show.
All you had to do was, go to Appearance > Widgets and drag-and-drop the inactive widgets to the right place. I already did that for you.

3-Like the documentation says, you have to install the free plugin “Contact form 7” in order for the contact form to appear. I already did this too.
Please check your site.

Best regards!

Hello,

I added this code into you child theme custom css box:

@media (max-width: 480px) {
  .construct_div h1 {    font-size: 8px !important;}
}
@media (min-width: 1024px) {
  .construct_div h1 {    font-size: 23px !important;}
}

It will change the font size in mobile and ipad. Please check your site and let us know.

Best regards!

Hello,

1-In the shortcode in the widget responsible for this element, you had set the light version:
[contact_information tel="0203 719 2327 " addr="Latante Construction Ltd, Hounslow" email="[email protected]" light="yes"]
I changed it to dark, by setting light="no"

2-Can you please be more clear? When i click on the “Purchase Now” link in the slider it sends me to the Tower theme profile in Themeforest. It does not move to the header.
Send us a screenshot of what you are seeing so we can understand better.

3-To speed up the site, we recommend you to remove all pages/posts you do not use. Install a caching plugin and optimize images. Read more regarding this, in this article.

Best regards!

Hello,

1-I added this code into your custom css box, to make the “Purchase Now” button like the demo:

 .btn-bt.business {
     color: #ffffff !important;
    background: rgba(47,162,239, 1) !important;
    border-color: rgba(0,0,0, 1) !important;
    font-size: 11px !important;
    font-weight: 700 !important;
    text-transform: uppercase !important;
     padding: 7px 21px !important;
 }
 .btn-bt.business:hover {
    color: #ffffff !important;
    background: rgba(45,139,203, 1) !important;
    border-color: rgba(45,139,203, 1) !important;
    padding: 7px 21px !important;
}
tp-caption construct_div {
    height: 210px !important;
}

2-To remove them, I added this code:

div.wpcf7-mail-sent-ok {
	border: none !important;
}

div.wpcf7-mail-sent-ng {
	border: none !important;
}

div.wpcf7-spam-blocked {
	border: none !important;
} 

div.wpcf7-validation-errors {
	border: none !important;
}

3-I already created that page in your site. Find it as “About Us 6”. Just add the revolution slider you want to use.

Best regards!

Hello,

1-That page uses only two Visual Composer elements, the Single Testimonial and Custom Heading (screenshot).

2-Please read theme documentation regarding shortcodes and more. Follow this link to see the shortcode’s section.

3-You can use any image you want. Download them directly from the online site if you can not find them in the theme’s folder.

Best regards!

Hello,

1-When you are using pagination in portfolio page, it works like this: based on the number of columns selected to display, there will be a certain number of items that will show in one page. The rest is left to display in page 2 (etc).
So in page 1, when you select a category, only the items that are currently showed in that page will be selected. Not the ones that are located in page 2, 3 etc.

So for category “brickwork and blockwork“, if you have in total 5 items of this category, but there is only one item showed in page 1, then only this one will be displayed if you select “brickwork and blockwork” category.

If you want to display all, then you have to remove the pagination and select another form of portfolio displaying (example: in Portfolio Options > Select the pagination method, select the “Without Pagination” option)

2-This happens because you have images with different sizes. I added this code into your custom css box:

.portfolio-item.overlayed .tpl2 {
    min-height: 400px !important;
}

It’s ok now.

3-Cycle testimonials: i fixed it.
Please check your site and let us know.

Best regards!

Hello,

If you would just have deleted plugin from the Plugins menu, the folder (which is already incorporated in theme package), would display a message in the dashboard. Requiring for it’s installment (at VC is essential to theme options).

I tried to install it as a normal plugin, by importing the files from an external source (not relating to theme at all), and yes it does say: ” Install package not available”.
What exactly have you done? We need more information to solve the situation.

Send us your ftp credentials in a private reply, so we can keep investigating this further.

Please note that:
-Theme is not complicated, it just has many features for our customers to be able to create thousands of different and unique websites. To understand how to manage it and get the best out of it, we always recommend to read the documentation first! You can find it included in theme package or online. (I already included the link in my oldest replies).
-This is a mistake made from your side solely not a theme fault so technically it is not included in support. However we are happy to help you out. We require only for your cooperation and understanding.

Best regards!

• This reply was modified 8 years, 3 months ago by Mirela.

Hello,

Theme does not have any issue with Visual Composer. It is used by many other customers and this has never happened. So it must be something on your side.

The wordpress dashboard gives many options but to investigate the cause of the error, we need ftp access.
Have you checked the access rights? Does another folder of Visual Composer already exists in wp-content/plugins location?
Did you made any changes recently? Did you install any new third party plugin? How did you delete the plugin?
We need information to understand what is causing this.
Please go to your support profile (https://support.codeless.co/?bbp_user=1516) and fill in the credentials for ftp access. This information is visible only to you and support admins. So it is secure.

Best regards!