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Internal Server Error 500

    • 10 years, 4 months ago jgroh
      Participant

      Expired

      Hi, I just purchased specular and tried to install in on my clients server. However anytime I try to install it, it gives me an internal server error 500. This happens when I try to install it via the wordpress dashboards as well as manually uploading the files via FTP. My client is the hosting company, and i asked them to look into it and they had no input. Is there anything we can do to make this work/known issues? We developed the site locally on my machine and it worked fine for me, but I cant make it work on the host. Please help!!

    • 10 years, 4 months ago Ruco
      Keymaster

      Hello,

      500 Internal Server Error is related to the host. Please contact your host provider about the issue.
      Let us know if you need future help.

      Best regards!

    • 10 years, 4 months ago jgroh
      Participant

      Expired

      Like I said, the client is the hosting company. They are looking to me for an answer (and I dont have one)

    • 10 years, 4 months ago Ruco
      Keymaster

      Hello,

      Please send to us your wp credentials and ftp and we will look into to find the problem and fix it.

      Please send this information with a private reply.

      Regards!

    • 10 years, 4 months ago jgroh
      Participant

      Expired

      This reply has been marked as private.
    • 10 years, 4 months ago Ruco
      Keymaster
      This reply has been marked as private.
    • 10 years, 4 months ago jgroh
      Participant

      Expired

      This reply has been marked as private.
    • 10 years, 4 months ago jgroh
      Participant

      Expired

      anything?

       

    • 10 years, 4 months ago Ruco
      Keymaster

      Hello,

      We are working on but we can’t read the error logs.

      Please can you get them from then backend panel and set to us.

      Only in that way we can identify the issue.

      Let us know.

      Regards!

    • 10 years, 4 months ago jgroh
      Participant

      Expired

      This reply has been marked as private.
    • 10 years, 4 months ago Ruco
      Keymaster
      This reply has been marked as private.
    • 10 years, 4 months ago jgroh
      Participant

      Expired

      This reply has been marked as private.
    • 10 years, 4 months ago jgroh
      Participant

      Expired

      This reply has been marked as private.
    • 10 years, 4 months ago Ruco
      Keymaster
      This reply has been marked as private.
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