The video in Codeless slider does not appear on mobile responsive

codeless slider responsive

- 8 years, 6 months ago ansarshah
  Participant
  
  Expired
  Hi there
  <p style=”text-align: left;”>The video in Codeless slider on my website’s landing page disappears on Mobile. Although, it is configured to be visible on mobile responsive but it does not appear. However, the slider content does appear.</p>
  Kindly assist.
  
  Thanks!
  
  This topic was modified 8 years, 6 months ago by ansarshah.
- 8 years, 6 months ago Kris
  Participant
  
  Hello,
  
  This is what i get when viewing your site on mobile mode: screenshot. The slider shows up correctly.
  Did you manage to fix the issue?
  Let us know.
  
  Best regards!
- 8 years, 6 months ago ansarshah
  Participant
  
  Expired
  
  Nope! I can not see the video playing in the background.
  
  I have uploaded the video to the hosting in a .mp4 format. This is because I am not able to find a Webm URL here is the YouTube link https://youtu.be/tm5sXt5MKhA. Can you help in this?
  
  Looking forward to a positive stuff.
  
  Thanks!
- 8 years, 6 months ago ansarshah
  Participant
  
  Expired
  
  If you run the website on PC Browser with debugger on (Mobile version), the video does appear. But it does not appear on the mobile, when the site is opened on the mobile.
- 8 years, 6 months ago ansarshah
  Participant
  
  Expired
  
  Hi there
  
  Any luck on this?
- 8 years, 6 months ago Mirela
  Participant
  
  Hello,
  
  Sorry for the late reply.
  This is strange actually. I have forwarded your topic to our developers team. We’ll get back to you shortly.
  Thank you for the patience.
  
  Regards!
- 8 years, 6 months ago ansarshah
  Participant
  
  Expired
  
  Thanks for getting back. I am in a rush, please make this quick. Thanks!
- 8 years, 6 months ago ansarshah
  Participant
  
  Expired
  
  Hi there
  
  Any luck on this? It’s urgent.
  
  Thanks
- 8 years, 6 months ago ansarshah
  Participant
  
  Expired
  
  Hello? Anyone…?
- 8 years, 6 months ago ansarshah
  Participant
  
  Expired
  
  Hi Mihaila
  
  It’s been 4 days almost, and my issue is still not resolved. I have pressure from the client.
  
  Reputation is on stake.
  
  Please help me with issue.
  
  Regards,
- 8 years, 6 months ago Mirela
  Participant
  
  Hello,
  
  Sorry for the late reply.
  Unfortunately this is a browser issue. Auto play video is disabled on Chrome for Android as well as most mobile platforms, due to various incompatibility reasons.
  We are working on it and will include a fix in the next theme update.
  For now you can hide video in mobile (screenshot).
  Let us know.
  
  Best regards!
- 8 years, 6 months ago ansarshah
  Participant
  
  Expired
  
  Oh that’s sad to know. My client will not like this.
  
  When is the next theme update expected to rollout?
  
  Thanks for your reply.
- 8 years, 6 months ago Mirela
  Participant
  
  Hello,
  
  There isn’t a fixed date scheduled just yet. You will be notified via email for every update.
  
  Best regards!
- 8 years, 5 months ago ansarshah
  Participant
  
  Expired
  
  Hi,
  
  I got the new update email. I haven’t yet updated the theme on the site, but can you confirm that this issue has been resolved in this update?
  
  Thank you!
- 8 years, 5 months ago Mirela
  Participant
  
  Hello,
  
  Please find in theme’s profile in Themeforest the list of all feature updates and fixes.
  
  https://themeforest.net/item/tower-businessdriven-multipurpose-wp-theme/11941335?s_rank=1
  
  Best regards!

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