Issues with Theme Options on Dashboard

- 8 years, 12 months ago thisisfercho
  Participant
  
  Expired
  Hi I was told on theme forest to open a ticket for support since my Theme Options are showing up wrong on dashboard –> https://i.imgur.com/Gmukg3M.png
  
  The credentials are on the following reply:
  
  if you need anything else, let me know
  
  Regards,
  
  Fernando
  
  This topic was modified 8 years, 12 months ago by thisisfercho.
  
  This topic was modified 8 years, 12 months ago by thisisfercho.
- 8 years, 12 months ago thisisfercho
  Participant
  
  Expired
  
  This reply has been marked as private.
- 8 years, 12 months ago Ruco
  Keymaster
  
  Hello,
  
  There are two possibilities, 1. Theme was not uploaded correctly and you have to re-upload it again or 2. Hosting provider directory permission issue.
  
  Please try to re-upload the theme again if the problem persist send to us your ftp credentials and we will investigate closer what cause this issue.
  
  Regards!
- 8 years, 12 months ago thisisfercho
  Participant
  
  Expired
  
  This reply has been marked as private.
- 8 years, 12 months ago Mirela
  Participant
  
  Hello,
  
  That’s great to know.
  If you need further help, open up new tickets and we’ll do our best to reply asap.
  
  Best regards!

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