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Media Grid Opening Image in New Tab (Not Lightbox)

    • 8 years, 7 months ago rlambertiv
      Participant

      Expired

      Hello,

      I noticed today that images that are displayed in the “Media Grid” element are no longer opening in a lightbox; they are opening in a new tab instead. How can I restore the original functionality where the images would open in a lightbox?

       

      Thank You!

    • 8 years, 7 months ago rlambertiv
      Participant

      Expired

      This reply has been marked as private.
    • 8 years, 7 months ago Mirela
      Participant

      Hello,

      Yes, the media grid does still open images in a lightbox. I don’t see any media grid in your site. Can you send a screenshot of the section that has it?

      Best regards!

    • 8 years, 7 months ago rlambertiv
      Participant

      Expired

      This reply has been marked as private.
    • 8 years, 7 months ago Mirela
      Participant

      Hello,

      There is no apparent issues in your site. What version of the theme do you have? I see you have a caching plugin enabled. Please disable all third party plugins first. Clear browser’s cache and refresh page.
      If the issue persists, send us your wp credentials in a private reply. So we can give it a closer look.

      Best regards!

    • 8 years, 7 months ago rlambertiv
      Participant

      Expired

      This reply has been marked as private.
    • 8 years, 7 months ago Mirela
      Participant

      Hello,

      I understand your issue. I checked it and you are right it does not work on your site but this is a limited case. I have tested it and this does not happen on our side. So the theme or it’s included plugins are not the culprit.
      Please check your credentials again as i am not able to login with these. See screenshot: https://www.clipular.com/c/5372088392351744.png?k=OITQr2MrFDSL0tm8kDnD8SJKbj4

      Let us know.

      Best regards!

    • 8 years, 7 months ago rlambertiv
      Participant

      Expired

      This reply has been marked as private.
    • 8 years, 7 months ago Mirela
      Participant

      Hello,

      The “Responsive Lightbox” plugin is the culprit. I deactivated it and the light box is ok now (screenshot). Please check your site.

      Best regards!

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