Activate Theme

- 8 years ago Louis
  Participant
  
  Expired
  
  Hello there,
  
  I have a little issue. I have installed the theme succesfully.
  
  I am asked to enter my email address and purchase code to activate my copy of Folie, but when I enter the information I get a popup that says [Objectobject], and I cannot activate my theme. I used the same purchase code to register on this forum and tried several times, so I don;t think the problem comes from there.
  
  Any idea how I can fix this?
  
  Many thanks.
- 8 years ago Ludjon
  Keymaster
  
  Hello,
  
  What version of theme you have installed?
  
  Let me know
- 8 years ago Louis
  Participant
  
  Expired
  
  It seems to be version 1.0.2.
- 8 years ago Ludjon
  Keymaster
  
  Please check the purchase code if has any empty space in beginning or end.
  
  We have a lot of users that are successfully registered.
  
  Have you registered before the same purchase code?
- 8 years ago Louis
  Participant
  
  Expired
  
  Hi, no I have not registered this code before, I bought the theme just yesterday.
  
  I checked, there is definitely no space at the beginning or end of my code. I tried again, no change since yesterday.
  
  Thanks!
- 8 years ago Ludjon
  Keymaster
  
  Hmm I don’t know what cause your problem. Send me your credentials and your purchase code in private and i will make a registration for you.
  
  But you can start building your website without registration ;) Don’t waste your time with the registration I will make it for you.
  
  Thanks
  - 7 years, 12 months ago Louis
    Participant
    
    Expired
    
    This reply has been marked as private.
- 7 years, 12 months ago Ruco
  Keymaster
  
  Hello,
  
  Please can you send to me your WordPress username and password so i can login and register your purchase.
  
  Let us know.
  
  Regards!
  - 7 years, 12 months ago Louis
    Participant
    
    Expired
    
    This reply has been marked as private.
- 7 years, 12 months ago Ruco
  Keymaster
  
  Sorry i can’t access your louis.info-apps.co.uk online link. Let me know.
  
  Regards!
  - 7 years, 12 months ago Louis
    Participant
    
    Expired
    
    Sorry my bad, it’s actually louis.infoapps.co.uk
    Thanks!
- 7 years, 12 months ago Ruco
  Keymaster
  
  Hello,
  
  I see that you use a older version of the theme. Please try to update the theme this will resolve your problem with registration too. Anyway if you want to maintain this version you are free to use this unregistered version so i can register you manually on the database.
  
  Learn here how to update the theme: https://codeless.co/folie/documentation/main.html#update-theme
  
  Let us know if you want any further information.
  
  Regards!
- 7 years, 7 months ago mongamef
  Participant
  
  Expired
  
  Hello. I’m having the same issue, can’t activate the theme. And in addition, the visual builder is not showing. pLease help
- 7 years, 7 months ago Mirela
  Participant
  
  Hello,
  
  @mongamef, i have replied to your topic here: https://support.codeless.co/?topic=cannot-activate-my-folie-theme-and-plugins
  Please check it and keep up the issue in your ticket.
  Let me know.
  
  Best regards!

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