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Hi,
I seem to have lost the ability to change the font and font size while editing text in wordpress. When I click the drop down menu for font size or to change the font the menu does not appear so i can’t change anything. How can I fix this?
Kind regards
Afzal Rahman
- This topic was modified 6 years, 8 months ago by aframu1.
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Hello,
Please can you open the browser inspector and and check the Console Log.
Let us know if there is any error. You can also send to us your online link with the credentials so we can check it.
Regards!
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Hello,
Please can you open the browser inspector and and check the Console Log.
Let us know if there is any error. You can also send to us your online link with the credentials so we can check it.
Regards!
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Hello,
Please update Visual Composer first. You have the latest version of theme but not that of Visual Composer. Just delete the current plugin (including the files) and then go back to your dashboard. You will see the message asking you to install required plugin “WP Bakery plugin”. Follow the steps and install it just like you did when you first installed theme and plugins.
Make sure to have deactivated all third party plugins before that!
Let us know if the issue persists after it.Best regards!
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Ok I deleted and re installed it but the version did not update and it’s still telling me i need to update it.
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Hello,
You must have done something not correct while trying to update. Please send us the ftp credentials as well. So we can do it for you and check if the situation will persists.
Best regards!
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Please see FTP credentials above. I am not sure what happened with the formatting!
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Hello,
This is a Visual Composer issue. The drop-downs are there, but are displayed under the text block option panel. if you drag away the text option panel after clicking on the “Paragraph” arrow, you will see it’s options hiding under it. See screenshot: https://postimg.org/image/r86ob9tit/
This apparently is an issue of Visual Composer as it happens in other platform where we use it and where no additional plugins are added. We have contacted the plugin’s authors and will work toward a solution for it. Since this is not depended only on us, i can’t tell an exact timeline for the fix. We hope to have this solved by next theme update.
In order to test this situation, i have updated theme and Visual Composer in your site. You have the old copies as well. Although it is not recommended to keep old versions, you can activate them back if you want.Let us know.
Best regards!
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Hi,
Thanks for bringing that to my attention. Do you know when the next theme update is?
Kind regards
Afzal Rahman
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Hello,
As mentioned, since there is another party involved in the resolving of this issue, we can’t tell for sure when the next update will be available. You will be notified via email for every news.
In the mean time, whenever you want to edit out text, just make sure to move the main option box to unveil the hidden drop-down as viewed in the screenshots in my last reply. I tested it (test page) and it works without any issue. (screenshot)
Best regards!
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