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Stuck loading Customise screen

    • 7 years, 9 months ago Wynter
      Participant

      Expired

      Hi – my website is stuck with the loading screen for the  coddles builder – any thoughts?

       

      It was working and then just stopped yesterday. I can access some pages if I open them from the WP Admin screen, but nothing if I click Theme>Customise I increased the Memory to 256

    • 7 years, 9 months ago Mirela
      Participant

      Hello,

      What theme version do you have? Did you do any changes to the site lately? Please deactivate all plugins except Codeless Builder and try again.
      Let us know how it goes.

      Best regards!

    • 7 years, 9 months ago Wynter
      Participant

      Expired

      HI – the only way I could actually fix it before I had to present to the client was to start again unfortunately – and its working fine this time. In the panic however, I accidentally forgot to make a child theme to work on – is it possible to take the work I have done now and save it as a child theme?

       

      2: When I try to add a coddles slider it breaks my site – and all the rows go out of order and shape – and all I see on the screen is  little bit of extra code where the slider should be – are you able to take a look and try and add a slider to the homepage – I have supplied my login details.

       

      3: Ive received notice of an update – how exactly do I perform the update?

       

      4: I dont get any notification of replies from this support centre?

       

      Thanks!

    • 7 years, 9 months ago Wynter
      Participant

      Expired

      HIi – I really need some help please because Ive just tried to add the Slider and its screwed the site again – I can no longer access the code builder again.

    • 7 years, 9 months ago Wynter
      Participant

      Expired

      Here’s some more information while I wait for the fix. you can log in with the details in my profile to see whats happening. I currently have a portfolio of 6 images which I want to become a slider – but each time I try to add a codeless  slider it breaks the row/columns and ruins the site as you can see! worse I cant seem to then use the codeless builder to delete the slider to revert. I have a client that wants to check off all the changes in 3 hours. Im panicking!

    • 7 years, 9 months ago Wynter
      Participant

      Expired

      Additionally I seem to be able to access an individual page through the codeless builder but Im unable to delete items

    • 7 years, 9 months ago Mirela
      Participant

      Hello,

      Let’s take one at a time all your questions above:

      1- “is it possible to take the work I have done now and save it as a child theme?“:
      What do you mean exactly? Do you mean the settings and changes made to theme content; widgets and options? If so, these changes are not affected by theme update. They are stored in the database so no theme update will affect them.
      If you have made direct changes to theme files, these WILL be overwritten by a theme update.
      You can start using a child theme any time you want. Just make sure to add all changed files into it. (Please know that not every file can be overwritten in a child theme. Learn more about it in the WordPress official site).

      2-Codeless Slider in homepage:
      I see, i have already notified the developer. We are looking into it and will included a fix in the next update (will be released very soon). In the mean time, i have already added a correct working slider. You can edit it out. Please check your homepage.

      3-You can update using the Envato market plugins, or update manually from wordpress. Read here for more details: https://codeless.co/folie/documentation/main.html#update-theme

      4-Sorry about the notifications, we will check and fix as soon as we can.

      5-I see that some options are not showing up in your site. I checked the latest theme update on my side and i am perfectly able to add/edit/remove sliders from the codeless slider as well as other elements.
      Did you made any changes to files recently? Can you please make a fresh theme update once again?
      Let us know if the situation persists.

      Best regards!

    • 7 years, 9 months ago Wynter
      Participant

      Expired

      Thanks! – I’m not seeing the slider you added to the homepage – but when you do can you please add it to this page: HomeFORSLIDER – I have to present the site now so Ive changed that from being the current homepage – thanks!

      • This reply was modified 7 years, 9 months ago by Wynter.
    • 7 years, 9 months ago Wynter
      Participant

      Expired

      And – yikes – The menu is not working – I can activate the Hamburger menu, and the links to the Custom ID’s will highlight on rollover – but they do nothing when you click on them and so you have to click to close and scroll instead.

    • 7 years, 9 months ago Mirela
      Participant

      Hello,

      -Please make sure to have updated the plugins as well. Especially Codeless Builder.

      -I added a slider in the home test page, with 6 slides. Please use CTRL+SHIFT + click key combination to access the ‘row’ option in Codeless Slider in order to change the background image. See a live demonstration here: https://youtu.be/2XWbb6i1Unw

      -That happens because the header style selected is build for the standard header style. When the menu is clicked, it triggers the new page loading. And with that, the menu is reloaded to it’s initial form (closed).
      With one page menu, the home page does not reload and therefore there is no action triggering a closing action for the menu.

      To change that, you need to edit theme’s js files. Sorry but this is a customization not included in support. I have added this version of one page menu layout to our to-do list. So we can include it in future theme updates.

      Best regards!

    • 7 years, 9 months ago Wynter
      Participant

      Expired

      Thanks for the Slider – thats really useful!

       

      Re the menu – can you tell me how soon this will be updated as I can’t understand why it would be an option to add a menu to a one page site, but then it not be able to work?

    • 7 years, 9 months ago Mirela
      Participant

      Hello,

      It is not a problem adding a menu to a one page. The conflict here is with the style of the menu you have selected. Because just by clicking it, it does not trigger a ‘closing’ action for the menu. It only redirects you to the right section of the one page.
      Please go to your js/codeless_main.js file and find these lines:
      https://codeshare.io/5zgMVr

      /**
           * Manage Customize Partial Refresh
           * 
           * @since 1.0.0
           * @version 1.0.7
           */
          CL_FRONT.onePageScroll = function(){
              "use strict";
              if( CL_FRONT.config.$body.hasClass('cl-one-page') ){
      
                  console.log(CL_FRONT.config.$headerHeight);
      
                  CL_FRONT.components.loadDependencies( [ codeless_global.FRONT_LIB_JS + 'jquery.onepage.js' ], function() {
                      $('#navigation nav .menu').onePageNav({
                          currentClass: 'current-menu-item-onepage',
                          changeHash: false,
                          scrollSpeed: 750,
                          scrollThreshold: 0.5,
                          offset: CL_FRONT.config.$headerHeight
                      });
                  });
      
          }
      }

      Replace with these: https://codeshare.io/5eMvrl

        /**
           * Manage Customize Partial Refresh
           * 
           * @since 1.0.0
           * @version 1.0.7
           */
          CL_FRONT.onePageScroll = function(){
              "use strict";
              if( CL_FRONT.config.$body.hasClass('cl-one-page') ){
      
                  console.log(CL_FRONT.config.$headerHeight);
      
                  CL_FRONT.components.loadDependencies( [ codeless_global.FRONT_LIB_JS + 'jquery.onepage.js' ], function() {
                      $('#navigation nav .menu').onePageNav({
                          currentClass: 'current-menu-item-onepage',
                          changeHash: false,
                          scrollSpeed: 750,
                          scrollThreshold: 0.5,
                          offset: CL_FRONT.config.$headerHeight
                      });
      
                        if( $('.header-el').children('.cl-fullscreen-overlay-menu') ){
      
                          $( '#navigation nav > ul > li > a', '.header-el' ).on( 'click', function( e ){
                                          
                              $('.cl-fullscreen-overlay-menu').removeClass('open');
                              $('.cl-hamburger-menu').removeClass('open');
                          } );
                       }
                  });
          }
      }

      We will include this fix in the next theme update, so do not worry for any future updates overwriting these changes.

      Best regards!

      • This reply was modified 7 years, 5 months ago by Mirela. Reason: added the code in the links
    • 7 years, 9 months ago Wynter
      Participant

      Expired

      Thanks so much for looking into this for me!

      When I went to the js/codeless_main.js as suggested – the text is actually different from what you have in the first codeshare link – I tried replacing the code within the section that had the same heading, but it didn’t help to trigger a closing.

      Here is the original js/codeless_main.js file for you to see before I made any changes. /*removed for privacy*/

      Sorry about this!

      • This reply was modified 7 years, 9 months ago by Mirela.
    • 7 years, 9 months ago Mirela
      Participant
      This reply has been marked as private.
    • 7 years, 9 months ago Wynter
      Participant

      Expired

      Perfection! Thank you so much. I’ll have a very happy client.

    • 7 years, 9 months ago Mirela
      Participant

      That’s great news for us too :).
      If you like our theme and our Support, leave a review in theme’s profile in Themeforest.

      Thanks!

    • 7 years, 5 months ago Wynter
      Participant

      Expired

      This reply has been marked as private.
    • 7 years, 5 months ago Wynter
      Participant

      Expired

      This reply has been marked as private.
    • 7 years, 5 months ago Mirela
      Participant

      Hello,

      I opened the site and the menu is working as it should. The only issue is the contact menu item. But if you check it up you’ll see that that section (#contact) does not exists. The last row is the #clients, and the contact is on the footer. That is why when you click on the “Contact” menu, it does nothing.
      Please keep in mind you have a one page menu, so all menu items must link to an actual row (with that section id) in the page.

      Let us know.

      Best regards!

    • 7 years, 5 months ago Wynter
      Participant

      Expired

      This reply has been marked as private.
    • 7 years, 5 months ago Wynter
      Participant

      Expired

      This reply has been marked as private.
    • 7 years, 5 months ago Mirela
      Participant

      Hello,

      Well this is strange. Please see a video recording of your site when i open it from my side using chrome: https://drive.google.com/file/d/1hJI3UzLJkXU1bi40CUprPaZG-PHGrN47/view

      Do you have any add-ons installed in your browser? Deactivate then if yes and try again.

      Best regards!

    • 7 years, 5 months ago Wynter
      Participant

      Expired

      Well I cannot explain that! It must be the good karma of you looking at the page! – Ive tried that dozen and dozens of time and it didn’t work.
      of It must have just been something wrong with my local cache or something. Problem solved – thanks again!

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