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Deleting elements but not saving

    • 7 years, 8 months ago somewheretostaygr
      Participant

      Expired

      Hi there I am deleting some elements from the template,

      e,g, logo and search toolbox

      But when i save they reappear.

      I am not sure if i have managed to corrupt the template in someway, but my question is as follows

      a) how do i get this to save
      b) how can i reset this quickly so i can move on with this?

      any quick help would be gratefully received.
      Andy

    • 7 years, 8 months ago Mirela
      Participant

      Hello,

      Do you have other tabs opened? If you remove the element from a tab and save, then go to another tab where an older version of the page is still opened and save again. The latest page version will be saved.
      Can you send some wp credentials in a private reply? So we can check this out closely and see what is happening.

      Best regards!

    • 7 years, 8 months ago somewheretostaygr
      Participant

      Expired

      Hi there here is a detailed breakdown of steps
      1. I remove the menu > press save and publish from top left hand side, refresh and this works.
      2. Remove another element > e.g. magnifying glass (search), as above > this works save and publish etc.

      THEN
      I close out of the customization window by pressing X top left (in browser) this takes me back to native word press

      From the left hand menu under pages (in fact that is where it goes to by default),
      I press the button CUSTOMISE PAGE AND OPTIONS (this is for home page) and it loads the page but with the elements displaying again.

      Strange behaviors.
      If we can get this resolved today that would be great please.

      I will PM you over details

    • 7 years, 8 months ago somewheretostaygr
      Participant

      Expired

      This reply has been marked as private.
    • 7 years, 8 months ago Mirela
      Participant

      Hello,

      Please deactivate all third party plugins first and update theme. Then update the Codeless Builder. The latest version of both is 1.2.1. This is very important for the theme’s to work well.
      Let us know how it goes.

      Best regards!

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