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Customizer not loading today

customizerjune
    • 7 years, 4 months ago dotcominfo
      Participant

      Expired

      According to the envato plugin, I’m running the most recent version of June (1.3.1) but when I try and go into the customizer, it never loads. Just stuck on this screen.

      https://drive.google.com/file/d/10ZPhcTAsC64P3076tkw6KdUDGhLvRtEU/view?usp=sharing

    • 7 years, 4 months ago Mirela
      Participant

      Hello,

      Please make sure to have enough memory limit and running at least PHP 7. Check out theme requirements here: https://codeless.co/june/documentation/#requirements

      Let us know.

      Best regards!

    • 7 years, 4 months ago dotcominfo
      Participant

      Expired

      This reply has been marked as private.
    • 7 years, 4 months ago Mirela
      Participant

      Hello,

      It only needed to update theme and Codeless Builder. I updated and now the customizer opens ok. It is very important to keep theme up to date as many changes are made from one release to the other.
      Let us know.

      Best regards!

    • 7 years, 3 months ago dotcominfo
      Participant

      Expired

      Normally, it’s very easy to see when things need to be updated, but yesterday I didn’t see anything like that for the theme,  so I’m curious to know how you could tell it needed to be updated.

      Did you just see that in the Appearance > Themes section or somewhere else? The theme info on the Envato Market plugin didn’t show any updates were pending, nor did it show up under Dashboard > Updates.

    • 7 years, 3 months ago Mirela
      Participant

      Hello,

      Perhaps i got there just in time. The update notification was just in Appearances > Themes, at the parent June theme. Like this: https://postimg.org/image/4v8uy69rr/
      Then after updating, the message to update Codeless Builder was up in dashboard (something like this: https://postimg.org/image/6aafn8qdz/)

      The latest version was uploaded just yesterday, so it may needed a little more time to get the notification.
      Let us know if we can help with anything else.

      Best regards!

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