REPLIES showing in code?

- 7 years ago cchalos
  Participant
  
  Expired
  
  I am trying to respond to open ticket posted. My replies are showing in code? Can you assist? I believe I am not getting a response from support – because of that.
- 7 years ago Mirela
  Participant
  
  Hello,
  
  Please know that we answer to tickets according to their arrival time, the oldest first. The support time is from Monday to Friday 9:00AM-17:00PM (UTC+1).
  *Please consider timezone differences while waiting for our reply!
  
  To prevent your replies from showing the html tags (this is not any reason for not getting response*), please read this article: https://support.codeless.co/?ht_kb=preventing-the-html-tag-in-topics-content
  
  Best regards!

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