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Hi Support Team,
I’ve been instructed on Envato to create this ticket:
– website does not work in IE
– https://mylittlecharm.eu/
– wp admin credentials are created for you (under my profile)
– please find below image about failed JS action
https://drive.google.com/file/d/1tyw-zwJBy6pUfI__mJuhdnAq59QA_aA4/view
Thank you,
Viktor
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Hello,
We have checked this but it works very good. Try this, deactivate the animation, maybe it’s caused by the animation on IE.
Let us know how it goes.
Best regards!
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Mihaila,
I hope you are only kidding?! It works very good? Are you living in a paralell universe where “it works very good”? Maybe check it in IE (not Chrome or Edge) and not on a local host and then it won’t “work very good”.
Deactivate the animation? Really? This is supposed to be the world quality support? This is what you call compatibility with IE?
And then what does remain from the template after deactivating the animation? That is the only impressive point in this awful template. And how to deactivate the animation, can you please tell me?
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Hello,
What theme version do you have? Please make sure it’s the latest version and the plugins as well.
The animation can cause sometimes conflict with some browsers and IE is the most problematic one.
To deactivate it, go to Customize > General > Page Transitions > On/Off Page Transitions, set it OFF.Let me know.
Best regards!
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Hi,
Theme version: 1.6.2
WP version: 4.9.7
Actually I gave you WP credentials on my profile page, so you could have checked these basic information.
Transitions are off since long. Them still does NOT work in IE.
Will you do or recommend any relevant as support or this is supposed to be your only advice about the resolution of the problem?
Again: https://drive.google.com/file/d/1tyw-zwJBy6pUfI__mJuhdnAq59QA_aA4/view
Problem is with the codeless-main.js –> this script is written by codeless and it runs to error.
Let me highlight it again: the problem is that your them is not compatible with IE!!!!!!!!!!!!! It’s not me or some wrong settings.
Will you release an update that fixes this bug or you won’t? This is the only question I have and this is the only solution, I guess. But correct me if I’m wrong.
THIS ISSUE IS EXTREAMLY URGENT.
KR
V.
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Hello,
I am trying to regenerate this issue without success. It works fine in all versions.
So, please be patient and help us to fix this:
What version of IE are you using?
Try this modification please and retest.
Remove lines from 169-249 on wp-content/plugins/codeless-builder/assets/js/cl-front-end.js
Make an hard refresh, let me know if it works
Thanks
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