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No content was imported with my theme. I selected the “Creative Agency” template, but none of the sample pages shown in the template when purchasing are automatically imported as my template pages. If this requires building an entire website from scratch, I would like a refund as this was false advertising. Is there a way to chat with a representative instead of this forum? Also, the “LayerSlider WP” is not importing correctly (see details and image I posted in the “LayerSlider WP” support topic – I see this has still not been corrected). I love the idea of this template, but I am already running into so many issues. My changes are not previewing or updating properly. I also purchased WPbakery to help, but to no avail since none of your template pages are available.
Thank You for any and all assistance.
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More bugs to report:
- Online web editor “Apply” button does not work. So I cannot update your template with my branding.
- I have received notification(s) that JetPack detects a threat in your shortcode. So I cannot make a custom page the way I want.
- I cannot make a custom page using your page templates (no true template options to choose from within new page template dropdowns).
- When I use the suggested WPBakery theme page editor, the front-end and back-end editing capabilities are compromised – they change the template a result in weird changes like entire sections turning into a button, etc.
- Button styles for “light button” not updating.
- Cannot edit home page slider button.
- When I changed general slider settings of the home page it now only shows the slider on my home page and none of the default template content that I edited over the past hour.
- Extra space element code not working.
- Count down element code not working (also the widget asks for year, month, day, but the frontend says hours, minutes, seconds).
- Second button on about us section styling is not updating.
- Padding options on all sides for text block element don’t always work (ex. in column format, bottom padding did not work).
Please advise or apply a refund.
Thank You,
Torrey
- This reply was modified 5 years, 8 months ago by Torrey4Yello. Reason: more bugs found
- This reply was modified 5 years, 8 months ago by Torrey4Yello. Reason: more bugs found
- This reply was modified 5 years, 8 months ago by Torrey4Yello. Reason: clarifying and updating bug list
- This reply was modified 5 years, 8 months ago by Torrey4Yello. Reason: more bugs found
- This reply was modified 5 years, 8 months ago by Torrey4Yello. Reason: more bugs found
- This reply was modified 5 years, 8 months ago by Torrey4Yello. Reason: more bugs found
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Creative content imported yesterday. This product is not as described according to the conversation I had with the support team before purchasing or described in the theme previews. The theme builder and short codes are invoking security prompts, not updating correctly, and issues throughout the theme. There is no “drag-and-drop” features as promised. I do not have access to all the different page options in one theme as promised in the preview. I can only choose one theme (like “creative”) which does not include everything I need (like ecommerce, etc. as shown in the overall Tower theme preview). I had more “chat” support prior to purchasing, and just this forum after purchasing – not as advertised or implied. Every delay in support is money lost for my company. The support and features/pages/all-encompassing theme are not available as promised or previewed. I would not have bought this product knowing all of these flaws and issues.
Respectfully,
Torrey
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I feel like this may be the only way to get a response… Depending on price, I am open to having you customize the template to fix all of these issues and build the site, only if this involves screen sharing to show me how you are doing things or videos/articles describing your changes. I would hate to have a site we cannot change without hiring you guys as a 3rd party for every change/fix because the code is sensitive to change or malfunctioning. We need to know how to manage these issues from here forward. Otherwise this is false advertising with a bait-and-switch: marketing your extra services of customization that we have to pay for because the install and code is not as promised, malfunctioning, and content is not fully customizable from a front-end widget like promised. Colors are still not updating throughout the template when changing in setting/appearance/online editor.
Thank you for any assistance. We really want to make this work for us and any future clients we might have that want to purchase this template.
Respectfully,
Torrey
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Hello,
Sorry for the late response, we was on holiday
I will help you right now to fix and setup your website.
Please update credentials on profile tooThanks,
Sorry again for the delay. Please send me an email when you will go online on [email protected] -
I emailed, but nobody answered back. What’s going on. I have also discovered some potential new bugs.
- Portfolio header image is not updating even when I change and update on the backend.
- The countdown feature is not working – please let me know how to fix this so I can make my “Coming Soon” page.
- Is there a way to create a newsletter signup? The “Call-to-Action” feature only has a button.
Any assistance would be greatly appreciated.
Thank You.
- This reply was modified 5 years, 8 months ago by Torrey4Yello. Reason: Another codeless feature question (bullet 3)
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Hello,
1. The portfolio heading can be changed by editing the portfolio page and change the Page Header Options > Page header background
2. Countdown is an element maybe is a javascript issue. To find where is the issue i have to check your online site
3. Newletter can be created with Mailchimp plugin that is fully integrated with Tower WordPress Theme.
Regards!
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