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I’m seeing multiple display issues on my website when viewed on an iPhone or iPad as shown in the images below:
first image shows a small grey square in the middle of the main picture. How can I get rid of this please?
https://www.rat3d.co.uk/wp-content/uploads/2018/10/image01.png
second image shows text all misaligned and not where it should be. How can I display the text neatly please?
https://www.rat3d.co.uk/wp-content/uploads/2018/10/image02.png
third image shows the breadcrumb text mixing up with the heading text. How can I turn off breadcrumbs please as I think this is probably the only way to prevent this issue in mobile view?
https://www.rat3d.co.uk/wp-content/uploads/2018/10/image03.png
Also, when viewing the website on my Samsung Galaxy S7 Edge in portrait view, the logo is in the wrong place (should be centered) and is too small (logo looks ok in landscape view). The heading is missing the word ‘Poultry’ on the end (same problem in landscape view) – how do I fix these issues please?
Thanks.
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Update:
Just managed to resolve the unwanted grey square. It was a setting in the slider.
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Update:
Managed to sort the messed up text layout on our home page (final paragraph). However, an ‘Empty Space’ element is not working as it should – it appears after the list of bullet points – the space here should be bigger.
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Hello,
2-Can you please be more clear? What is misaligned here: https://www.rat3d.co.uk/wp-content/uploads/2018/10/image01.png ?
I don’t see any issue in the image.3-Add this code into your custom css box:
@media (max-width: 979px){ .header_page.normal h1 { font-size: 17px !important; } }
Change the value to your wish.
Breadcrumbs are inactive in mobile view by default. What you are getting is a screen larger than that of a mobile phone. Includes ipad / tablet/ mobile landscape layout.4-Add this code:
@media (max-width: 480px){ #logo { left: 40% !important; } .header_10 #logo { position: absolute; }}
Let us know.
Best regards! -
The main issue I still is with mobile view in portrait mode where the logo is still not showing in the middle but is shown on the right. Also, the heading is missing one word.
Help! I added the two bits of CSS code and the main logo disappeared from every page. I removed the two new bits of CSS as above but I can’t get the logo back..
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Ok. I got the logo back by removing it in settings and re-uploading it.
If you could help on the mobile portrait view problem that would be great.
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Hello,
Please try this code:
@media (max-width: 480px){ #logo { left: -50% !important; }}
Change the value to your wish.
Best regards!
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Should I use this instead of :
@media (max-width: 979px){ .header_page.normal h1 { font-size: 17px !important; } }
and
@media (max-width: 480px){ #logo { left: 40% !important; } .header_10 #logo { position: absolute; }}
?
- This reply was modified 6 years, 1 month ago by Mirela. Reason: html tags
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I tried replacing:
@media (max-width: 480px){ #logo { left: 40% !important; }
with:
@media (max-width: 480px){ #logo { left: -50% !important; }}
but still no improvement unfortunately. The logo still appears on the right side instead of in the center when viewing the website in mobile portrait view.
- This reply was modified 6 years, 1 month ago by Mirela. Reason: html tags
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Hello,
This code:
@media (max-width: 480px){ #logo { left: 40% !important; }
is wrong. It misses a bracket.
There is no need to change the other codes. It won’t make any difference in the site’s speed. So just keep the css as it was and add the additional css suggested right after the very last closing bracket. So you won’t have any error.The last css i send you is tested and it works. Add it again like suggested and try clearing cache and hard refresh.
Best regards!
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Unfortunately it is still not working in mobile portrait view. The logo is still to the right of the cart icon and the title is still not displayed correctly with the last word missing.
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Hello,
Please add some wp credentials in a private reply. So i can check this personally.
Best regards!
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Hello,
There were a few errors in the custom css code. One missing bracket and an additional one at the end. I fixed them. This is the result now: https://postimg.cc/RJcHsZF6
Let us know.
Best regards! -
Thank you for doing that. I just checked on my Samsung Galaxy S7 Edge and in portrait view the logo now appears underneath the 3 lines on the left that you click to see the menu.
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Hello,
I edited the responsive code to this:
@media (max-width: 480px){ #header .row-fluid { display: flex !important; } .header_10 #logo { left: -50% !important; } }
I checked in an actual device and it’s ok. Please clear cache and hard refresh.
Best regards!
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Thank you. That’s looking better. With this code can I adjust it to make the logo slightly bigger?
iPad / Tablet Portrait View – If I add a product to the cart from the Online Shop page, the resulting page does not look good – the text and buttons are merging in to each other. Also, the email address at the bottom merges in to the next footer column. How can I fix this please?
Thank you for your superb help and assistance so far and sorry for all the questions. We are about to launch this site at the weekend to start selling turkeys and chickens etc. for the forthcoming Christmas period so are keen to make everything look OK for our customers. The theme is looking really nice on our site so we just have a few little bits to sort and we should be ready.
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Hello,
1-To increase the logo size, this css is needed:
#logo img { max-height: 70px !important; margin-top: -40px; }
Add it inside the
@media (max-width:480px)
, right before the closing bracket. Change the values to your wish.2-Please add this code:
@media (max-with:979px){ .woocommerce-cart .woocommerce .cart-collaterals { float: none !important; }}
I checked the product page but it looks ok ->screenshot. While the checkout page should be ok after the above css. Result screenshot.
About the email in the footer. Since that is one string, it’s not possible to shrink it enough to fit the small ipad column size. I can recommend you add a space before the
@
sign. This will break the string and let it flow correctly when the screen is smaller (screenshot). Unless you want to make the font smaller, but i wouldn’t recommend as it will be difficult to read.Glad to know you are satisfied with theme and the result site. If you like the support, please leave a rating in Themeforest.
Good luck with Christmass sales! :)
Best regards! -
I’ve added the above code but the logo size is still the same despite increasing the height – it always looked ok in landscape mobile and tablet view but the problem is when looking at it in portrait view on mobile – it’s still very small.
I’ve also added the other code and a space to the email address and asked a colleague to check the site on their iPad and iPhone.
Thanks again for your advice and guidance.
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I also mentioned earlier one other small issue when looking at the website on mobile in portrait view and that is on the home page the title is not displayed completely – the last word ‘Poultry’s is missing. It’s there in landscape but missing in portrait. Is this something we can resolve?
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Hello,
The code was pasted in the wrong place. Resulting in some css not having a closing bracket and others having an extra closing bracket. I edited it now. Please clear cache and try now.
Best regards!
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Ok, many thanks for doing that for me. The logo is now larger but the three icons (menu – logo- cart) that appear at the top of the page when viewing the site on a mobile in portrait view are not quite central and and are positioned more to the left. Is there a way to make them appear central?
Also, the title of the home page is still missing the last word ‘Poultry’ when viewing on mobile in portrait view.
My client is still saying that the following is still a problem on her iPad (landscape or portrait view):
”
<span style=”color: #4b4d4d; font-family: Raleway; font-size: 14px;”>iPad / Tablet Portrait View – If I add a product to the cart from the Online Shop page, the resulting page does not look good – the text and buttons are merging in to each other. Also, the email address at the bottom merges in to the next footer column. How can I fix this please?</span>”
Everything looks great on other devices, it’s just an issue on iPads now.
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Hello,
The menu – logo- cart default position is to be: menu on the left of logo, cart on right of logo. To change it add custom css in the Custom Css box. Sorry but these are styling customizations, not included in support.
-For the title in mobile and ipad, i added this css inside the respective
@media
rules:.header_page h1 { line-height: 25px !important; }
By reducing the line height of the title, the remaining words (that were not visible) will be put up enough to be visible.
-I checked the checkout page in ipad before and it looked ok. Can you please clear cache again and hard refresh? Send us a screenshot of it if you can. So i can understand better what you see.
Best regards!
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The layout as it is at the moment is ok with Menu on the left of the logo and the cart on the right of the logo. At the moment, when you view the website in portrait mode on a mobile phone these three items are in the right positions but all three are a bit too far to the left whereas they should all be centralised. We don’t want to change the positions of each item just make all three central when you look at the site.
Thanks for the title advice – I’ll make the change.
I’ve cleared the cache in WordPress. I’m not sure how to do a hard refresh on iPad but will investigate to find out how. I’ll see how it looks once we’ve sorted the refresh.
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Hello,
You can move the header elements in mobile using css. Like the code below:
@media (max-width: 480px){ .header_tools { margin-right: -65px !important; } /*edit the logo css already added before to move it around to your wish*/ .header_10 #logo { left: -39% !important; }}
Best regards!
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Excellent. Thank worked. Many thanks.
I’m trying to find someone with an iPad so that I can test the function of the checkout so that I can prove to my client that the checkout page does not look jumbled as she is still saying!
Which type of iPad did you test the page on please?
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Ok, thanks. I found out today that my client is looking at the website on an old iPad running iOS 10 and it is too old to be updated! This must be the reason for the problems they have when looking at the shopping cart.
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Just looked at the online shop on a new iPad after adding a product and there is a bit of an issue with merging of buttons and text as you can see from the attached photos.
https://www.turnbullturkeys.co.uk/wp-content/uploads/2018/10/20181027_102121.jpg
https://www.turnbullturkeys.co.uk/wp-content/uploads/2018/10/20181027_102048.jpg
Let me know if you need admin access to the site again as I’ve now made the site live at the above url so I’ll need to give you new login details.
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Ok, many thanks, will do but it will take a day or two before I can borrow a friends iPad to check.
Did you see the issue on your iPad and if so, has that issue now gone?
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