Attributes

- 6 years, 8 months ago tamara
  Participant
  
  hello, I tried to add attributes to a product, the color attribute keeps disappearing and the attribute show in the information section not as attributes before the quantity.
- 6 years, 8 months ago Ruco
  Keymaster
  
  Hello,
  
  Please can you show me an product that you have added the attributes that doesn’t show the attributes on the front end.
  
  Let us know.
  
  Regards!
- 6 years, 8 months ago tamara
  Participant
  
  hello,
  
  please check this one
  
  sac bambou
  
  the attributes show in the complementary information below but not as a choice before the quantity.
  
  beside I tried to add the color attribute many time, it keeps deleting after the refresh even in the backoffice:
  
  https://floandjouls.com/FJWP/wp-admin/post.php?post=4214&action=edit&lang=fr
  
  thank you
- 6 years, 8 months ago tamara
  Participant
  
  what I want is color and size like your example
  
  https://preview.themeforest.net/item/june-multipurpose-responsive-woocommerce-theme/full_screen_preview/20904893?_ga=2.80231440.647673295.1542010003-877732976.1541581190
  
  Can’t do it !!
- 6 years, 8 months ago Ruco
  Keymaster
  
  Hello,
  
  I have made an example for you. First i have set the attributes and after that i have choose the variations.
  
  Please check this article for more information: https://docs.woocommerce.com/document/variable-product/
  
  Best Regards!
- 6 years, 8 months ago tamara
  Participant
  
  hello,
  
  I tried to update the product and the color attribute deleted itself.
  
  I tried with another product to add other attributes like size, works fine.
  
  when I add the color attribute doing any update deletes all attributes and variations !!!
- 6 years, 8 months ago Ruco
  Keymaster
  
  Hello,
  
  Please before trying to update the colors trying to set the variations. If you trying to update the page without adding attributes to the variation you will loos the attributes.
  
  Try again.
  
  Let us know.
- 6 years, 8 months ago tamara
  Participant
  
  hello,
  
  not at all, even the size attribut disappears !!!
  
  I insert the attribute, insert the variations, save.
  
  any update will empty the attributes, putting it again will reshow the variations were not deleted.
  
  Big bug I think, the shop manager can’t work ??
  
  thank you
- 6 years, 8 months ago Ruco
  Keymaster
  
  Hello,
  
  We will try to replicate the same situation on our local server to check if this is a problem with the theme or something else.
  
  We will give you a response soon.
  
  Regards!
- 6 years, 8 months ago tamara
  Participant
  
  hello,
  
  do you have a quick answer, I need to launch site tomorrow night.
  
  thank you
- 6 years, 8 months ago Ruco
  Keymaster
  
  Hello,
  
  We are working on this issue. Please can try to add this line into wp-config.php file:
  
  define(‘WP_MEMORY_LIMIT’, ‘256M’)
  
  Let us know.
  
  Regards!
- 6 years, 8 months ago tamara
  Participant
  hello,
  
  nothing changes !!!
  
  the site keeps going down, the hosting company says it is one of the plugins that uses a lot of resources (this will be another topic to open).
  
  I tried to delete few plugins that I know will not be using.
  
  nothing is working for the attributes. after update it is deleted.
  
  This reply was modified 6 years, 8 months ago by tamara.
- 6 years, 8 months ago Ruco
  Keymaster
  
  Hello,
  
  Finally we have found the issue. This is caused by this plugin: WooCommerce Variation Swatches Plugin. You can find the issue described here: https://wordpress.org/support/topic/attributes-not-saving-problem/
  
  Please try to disable the plugin at the moment while they going to update the plugin and make it responsive with the latest Woocommerce.
  
  Regards!
- 6 years, 7 months ago tamara
  Participant
  
  yes, thank you.
  
  Now this plugin is installed with wpml which I bought, so I need to contact them ??
  
  thank you again
- 6 years, 7 months ago tamara
  Participant
  
  or not !! I can’t remember was this plugin installed with your template or wpml ??
- 6 years, 7 months ago Ruco
  Keymaster
  
  Hello,
  
  We are sorry but we have to wait the update of the plugin to resolve this issue.
  
  You can disable this plugin while its update: WooCommerce Variation Swatches Plugin. The variations and attributes can work without it. The only different thing is the product color variation that will be showed with a selector instead of color circles.
  
  Let us know.
  
  Regards!
- 6 years, 7 months ago tamara
  Participant
  
  just to make sure, this plugin was installed with your template ? I can’t remember because I installed a lot from wpml.
  
  their last update was a year ago, don’t have a good feeling they will be updating soon.
  
  thanx
- 6 years, 7 months ago Ruco
  Keymaster
  
  Hello,
  
  We are going to make an update of the theme in the next days and will check if we can fix this before the plugin update.
  
  Sorry for the issue.
  
  Regards!

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