We have a plugin we are trying to use called Woocommerce Upload Files (https://codecanyon.net/item/woocommerce-upload-files/11442983) and we are trying to use it because another plugin has been wrongly applying uploaded photos to the wrong orders costing us thousands of dollars.

We are trying to use this new plugin however we have found the issue that when on variable products, the plugin does not initialize/show. The plugin shows on simple products however and all of the settings are setup correctly.

We have already gone through the troubleshooting process, we have disabled plugins one-by-one, we have tried contacting the plugin developer for a fix, and we have switched themes to see if that is the problem. What we have found is that when switching themes, the plugin shows up correctly on variable products, indicating the problem is with the theme in which the plugin developer refuses to help with.

We are looking for an immediate solution to this problem as it is costing us a lot of money because it is not working. Please see the images below to see how it is actually working in the default wordpress theme leading us to believe something is changed with the hooks in the folie themes files.

You can access our wordpress account here: https://thepetplug.shop/wp-admin/

Login with:

user: ObanCoop

pass: G0ldfish!    (G[zero]ldfish[exclamation])

We have tested every product however as we have a live ecommerce site the product we are testing is here: https://thepetplug.shop/product/test2/

Please help us with this problem we are desperate for a solution.