Error after wordpress update

- 5 years, 11 months ago CSS11
  Participant
  
  Expired
  I get this error after updating wordpress and woocommerce. My page does not load.
  
  codeless-main.js?ver=5.0:417 Uncaught TypeError: Cannot read property 'closest' of undefined at Object.CL_FRONT.initMenuResponsive (codeless-main.js?ver=5.0:417) at codeless-main.js?ver=5.0:206 at dispatch (jquery.js?ver=1.12.4:3) at r.handle (jquery.js?ver=1.12.4:3)
  
  This topic was modified 5 years, 11 months ago by CSS11.
- 5 years, 11 months ago Ruco
  Keymaster
  
  Hello,
  
  I’ve just tested our latest version of the theme with latest version of WordPress but there is no js error there.
  
  Please send to us your wp creds so we can take a closer look and find what cause the issue.
  
  Regards!
  - 5 years, 11 months ago CSS11
    Participant
    
    Expired
    
    I have updated my profile with the login data.
- 5 years, 11 months ago Ruco
  Keymaster
  
  Hello,
  
  Just tried to login. Impossible to access the administration login page.
  
  Let me know.
  - 5 years, 11 months ago CSS11
    Participant
    
    Expired
    
    Login
    
    How is it impossible? the page is currently in “maintenance mode” but you can login with the top link …. ??
- 5 years, 11 months ago Ruco
  Keymaster
  
  Hello,
  
  This what i see: https://imgur.com/a/pYAlXlo
  
  Regards!
  - 5 years, 11 months ago CSS11
    Participant
    
    Expired
    
    Send me your IP so i can whitelist it.
- 5 years, 11 months ago Ruco
  Keymaster
  
  This reply has been marked as private.
  - 5 years, 11 months ago CSS11
    Participant
    
    Expired
    
    Done.
- 5 years, 11 months ago Ruco
  Keymaster
  
  Hello,
  
  Sorry, it is the same thing.
  
  Please remove the firewall so i can resolve this issue.
  
  Regards!
  - 5 years, 11 months ago CSS11
    Participant
    
    Expired
    
    I removed the lock completely. Is it working now?
- 5 years, 11 months ago CSS11
  Participant
  
  Expired
  
  Please help as my site is loading very slowly because of the issue
- 5 years, 11 months ago Ruco
  Keymaster
  
  Hello,
  
  We are trying to fix it but seems impossible. The problem is caused by the WooCommerce plugin.
  
  Please can you let me know when you have first seen this problem.
  
  I have also resized some images but it is the same problem.
  
  Let us know.
  
  Regards!
  - 5 years, 11 months ago CSS11
    Participant
    
    Expired
    
    I got this error after updating woocommerce and wordpress to the latest version. What else can be done to fix this?
- 5 years, 11 months ago CSS11
  Participant
  
  Expired
  
  I also downloaded the previous version (3.5.0) of woocommerce and the website still does not work (it worked before with that version), so the problem is not at their end.
- 5 years, 11 months ago CSS11
  Participant
  
  Expired
  
  Support???
- 5 years, 11 months ago Ruco
  Keymaster
  
  Hello,
  
  I just checked now. Did you have fixed the issue. We have checked your website and we haven’t identified the issue.
  
  Let us know.
  
  Regards!
- 5 years, 10 months ago CSS11
  Participant
  
  Expired
  
  I reverted my website to the state it was in before the update.
  You guys are useless in support, I will rightfully give bad reviews.
- 5 years, 10 months ago Ruco
  Keymaster
  
  This reply has been marked as private.
- 4 years, 10 months ago visiontap
  Participant
  
  This reply has been marked as private.
- 4 years, 10 months ago Ludjon
  Keymaster
  
  Hi,
  
  First, congrats, your website looks great!
  
  I think this issue is caused by a misconfiguration of responsive menu on Customizer.
  
  Please do this:
  
  Go to Customizer -> Click the Menu Element on Header -> Make sure you have checked on Use For Responsive Menu Switch.
  
  If it doesn’t work, please send me the credentials to fix it.
  
  Thanks
- 4 years, 10 months ago visiontap
  Participant
  
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- 4 years, 10 months ago visiontap
  Participant
  
  This reply has been marked as private.
- 4 years, 10 months ago visiontap
  Participant
  
  Turns out the solution to this problem was to Deactivate the AP MegaMenu plugin.
- 4 years, 10 months ago Ludjon
  Keymaster
  
  Great, sorry for the delay. Let me know if you need anything else.
- 4 years, 10 months ago visiontap
  Participant
  
  Here’s another question… the theme asks for an Instagram Access Token and a User ID, but the documentation doesn’t appear to provide current information for acquiring these two pieces of information.
  
  Instagram’s new API policy uses Facebook’s API, and I can only seem to find a very, very long-winded methodology for acquiring a short-term (1 hour) access token.
  
  Do you have any instructions for how to acquire a long-term access token and user id?
- 4 years, 10 months ago visiontap
  Participant
  
  This reply has been marked as private.