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Kirki breaking site

    • 6 years, 4 months ago sparklegroup
      Participant

      Hi, I’ve purchased the handel theme but when I install it and activate kirki it makes the site inaccessable.  Luckily I can go through ftp to remove it but when I do the dummy content for the site is all over the place.  I’ve noticed there are some issues logged about kirki, but I wondered if there was an update to the them.  I only purchased it via envato around 10 days ago so may not have had an update.  I did log this last Friday too but can’t seem to find the post for it now.

      If you could come back to me would be great just so we can get this up and running for the client.

      Thanks

      Steve

    • 6 years, 4 months ago Ruco
      Keymaster

      Hello Steve,

      We are so sorry that you have problem with the theme. Please can you check if you have installed the latest version: v1.2.2

      If you after the update will have the same issue, send to us your wp and ftp creds so i can login and fix this issue for you.

      Regards!

    • 6 years, 4 months ago sparklegroup
      Participant

      Hi Ruco,

      Thanks for coming back to me. Just checked and yes it is 1.2.2 so I think I’ll have to send you the login credentials.  Could you let me know the best email to send it to you on please and I can do it by return?

      Thanks again

      Steve

    • 6 years, 4 months ago Ruco
      Keymaster

      Hello,

      You can send the creds through a private reply.

      let us know.

      Regards!

    • 6 years, 4 months ago sparklegroup
      Participant
      This reply has been marked as private.
    • 6 years, 4 months ago Ruco
      Keymaster

      Hello,

      We have tried to update the theme but i see the same result. The problem is that i can’t see any log to identify the problem.

      Please if you have access to website logs let me know so we can find the issue.

      Regards!

    • 6 years, 4 months ago sparklegroup
      Participant
      This reply has been marked as private.
    • 6 years, 4 months ago sparklegroup
      Participant
      This reply has been marked as private.
    • 6 years, 4 months ago Mirela
      Participant

      That’s great!

      Thanks for letting us know.
      Best regards!

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