Frozen when importing dummy content

installation

- 5 years, 9 months ago CaroleHilton
  Participant
  
  When trying to install the Folio Portfolio theme it stalls when importing the dummy content. I’ve seen this problem has been raised by quite a few on the forum but can’t see how to resolve.Please could you help.
- 5 years, 9 months ago Mirela
  Participant
  
  Hello,
  
  First of, please make sure to have the latest version of theme installed. Then you need to have all minimal server requirements (see here), make sure to not have WordPress Importer installed.
  
  If you still can not import, send us some valid wp credentials in a private reply. So we can login and check.
  
  Best regards!
- 5 years, 9 months ago CaroleHilton
  Participant
  
  I’m running the latest version of WordPress and hosting runs MySQL 5.6 &
  php 7.2. I do not have the WordPress Importer installed so all the requirements should be met. Will provide my wp credentials in private but would rather like to know what the issue was too.
  
  Thanks,
  Carole
- 5 years, 9 months ago CaroleHilton
  Participant
  
  This reply has been marked as private.
- 5 years, 9 months ago Mirela
  Participant
  
  Hello,
  
  Please give admin right to the user you send us. I need to access the Codeless menu to make the import.
  
  Best regards!
- 5 years, 9 months ago CaroleHilton
  Participant
  
  This reply has been marked as private.
- 5 years, 9 months ago Mirela
  Participant
  
  Hello,
  
  I imported the default demo. Please check your site.
  You can continue customizing the demo content now.
  
  Best regards!
- 5 years, 9 months ago CaroleHilton
  Participant
  
  Thanks, but a couple of problems:
  
  1. I’d asked for the Folie Portfolio theme to be installed and a different one is in place.
  
  2. The customize menu displays incorrectly and doesn’t work..
  
  Getting to the point that I may need to request a refund which is disappointing because I love the theme appearance.
- 5 years, 8 months ago Mirela
  Participant
  
  Hello,
  
  Sorry for the misunderstanding.
  I must have read wrong the demo you wanted. This is not an issue because you can import every demo available, every time you want to change it.
  
  There are two ways to open Customizer:
  1-Open a page in Pages > Edit, and click on Codeless Builder to open it in customizer: https://ibb.co/j3F9Lnx
  2-In pages list, click on “Edit with Codeless Builder”: https://ibb.co/J7vwy2g
  https://ibb.co/9c0vcY7
  Please check and let us know if you have further questions.
  
  Best regards!
- 5 years, 8 months ago CaroleHilton
  Participant
  
  Thank you.
  
  The correct theme is now installed however the customiser still does not work. I followed you instructions both 1 and 2 and neither works.
  
  Very frustrating….
- 5 years, 8 months ago Mirela
  Participant
  
  Hello,
  
  Can you please send us a video of how are you accessing this? This is not the correct form, but i already opened it in your site and there is no problem.
  See these screen-recordings:
  https://jmp.sh/08HZzaX
  
  Best regards!
- 5 years, 8 months ago CaroleHilton
  Participant
  
  Hello,
  
  I am accessing it as per the videos but in Safari, my preferred browser, with which it doesn’t appear to be compatible.
  
  I have since tried it in Chrome and it does indeed work.
  
  Is the bug with Folie on Safari being looked at?
  
  Thanks,
  Carole
- 5 years, 8 months ago Mirela
  Participant
  
  Hello,
  
  I have reported to the developers. We will check it and include a fix in the next theme update.
  Thank you for letting us know.
  
  Best regards!
- 5 years, 8 months ago CaroleHilton
  Participant
  
  Thanks for your help :)

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