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Unable to Upload Theme

    • 6 years, 4 months ago arteefacts
      Participant

      Just purchased  this theme:
      <h1 class=”t-heading -color-inherit -responsive-size-l h-m0″>Specular – Responsive Multi-Purpose Business Theme</h1>
      When I upload theme the message is:

      The link you followed has expired.

      Please try again.

       

      Arggg….

      Would be great to get feedback before Monday!

      thank you!

       

    • 6 years, 4 months ago Mirela
      Participant

      Hello,

      How are you importing theme? Did you download it in your computer first? Please make sure to have all necessary access right in your server first.
      Can you please post some valid wp credentials in a private reply?

      Best regards!

      • 6 years, 4 months ago arteefacts
        Participant
        This reply has been marked as private.
    • 6 years, 4 months ago Mirela
      Participant
      This reply has been marked as private.
    • 6 years, 4 months ago arteefacts
      Participant
      This reply has been marked as private.
    • 6 years, 4 months ago Mirela
      Participant

      Hello,

      I was able to install, activate and import default dummy data for Specular theme. But you have other shortcodes that are conflicting with theme’s. I suggest you remove the third party plugins and try customizing theme first with the included plugins.

      Best regards!

    • 6 years, 4 months ago arteefacts
      Participant
      This reply has been marked as private.
    • 6 years, 4 months ago Mirela
      Participant

      Hello,

      The demo installed is default, but due to shortcode conflict not even that is being showed. To import another demo (you can do this any time you want!), just go to Specular > Import/Export (Dummy Data). Click on the image of the demo you want to use, and then “Import”. Screenshot: https://ibb.co/Q9KYjPW

      But first you need to remove the additional plugins and shortcodes. Only after that, import demo data.

      Best regards!

    • 6 years, 2 months ago arteefacts
      Participant
      This reply has been marked as private.
    • 6 years, 2 months ago Mirela
      Participant

      Hello,

      First make sure to download the latest theme version from your Envato account.
      Once the zip file is downloaded in your computer, unzip it. Now go to wordpress dashboard > themes and upload only theme zip file (find it inside the unzipped folder).

      Once theme is uploaded, activate it. If you can’t upload it, then you may need to increase file upload size limit. Contact your host about it.

      I am more than happy to assist if you have any difficulties. But this should work well. just try it out and let me know if you still need my assistance.

      Note: Please keep in mind that you need to purchase a new license for each site theme is used.

      Best regards!

    • 6 years, 2 months ago arteefacts
      Participant
      This reply has been marked as private.
    • 6 years, 2 months ago Mirela
      Participant

      Hello,

      I was able to install and activate theme without any issue. Screenshot: https://ibb.co/xJWQLZX
      You can continue customizing the dummy data. Find all imported pages in Pages menu.

      Side note: Please send us the new license codes. Some how there is no info on your user stored in our database.

      Second side note: Please do not add login data in public replies in the future. It’s not safe. You can add them in your profile for us to be able to check when needed. You can edit the credentials any time you change the site and still need our support.
      Read this article for more information: https://support.codeless.co/?ht_kb=add-private-login-credentials

      Best regards!

    • 6 years, 2 months ago arteefacts
      Participant
      This reply has been marked as private.
    • 6 years, 2 months ago arteefacts
      Participant
      This reply has been marked as private.
    • 6 years, 2 months ago Mirela
      Participant
      This reply has been marked as private.
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