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Problems with the prices in products

woocomerce
    • 6 years, 4 months ago loguzman
      Participant

      Hello, we are having some troubles with our shop that is builded in June Theme. In products we have some variables on the prices depending on the size on each one, the problem that we have is the price on the catalog is not the real price that we are adding.

      Can you please help us with this?

    • 6 years, 4 months ago Mirela
      Participant

      Hello,

      Please make sure to have set up the prices right. Check this video tutorial: https://youtu.be/Rw_tct2pfoY?t=272
      If the issue persists, send us some valid wp credentials in a private reply. So we cna give it a closer look.

      Best regards!

    • 6 years, 4 months ago loguzman
      Participant
      This reply has been marked as private.
    • 6 years, 4 months ago Ruco
      Keymaster

      Hello,

      I have just tried with the two platforms and the price is the same:

      Windows:
      https://imgur.com/K8EzfmF

      IOS:

      https://imgur.com/tvkDYwS

      Let me know.

      Kind Regards!

    • 6 years, 3 months ago loguzman
      Participant

      Hi, we still facing the problems on the page with procduct prices.

      Prices not equal from source

      These are the real prices from the products.

      Real prices of the product

      The only way that those products get updated to the real prices is to buy a product and for some reason all the prices start to show the real ones.

       

      Another problem that we are facing is on Mobile (responsive) we have an over width in all the page and i cant find the solution in this, and the guide is not showing anything about this.

      Mobile problems over width in all pages

    • 6 years, 3 months ago Mirela
      Participant

      Hello,

      I fixed it.
      See screenshot: https://ibb.co/stQjrhd
      Please clear cache and refresh page.

      Best regards!

    • 6 years, 3 months ago loguzman
      Participant

      Well the only problem that we are facing now is the width on mobile (Android and iPhone), all the pages have a white stripe that i cant find the solution, i Dont know if there´s a solution on the theme.

    • 6 years, 3 months ago Mirela
      Participant

      Hello,

      Can you please be more clear? Where is this white stripe? Can you send me a screenshot?

      Best regards!

    • 6 years, 3 months ago loguzman
      Participant

      Hi, you fixed the over <i><b>weigth on mobile</b></i>.Thx

      But we are still facing problems with the prices in the store, we upload 2 videos:

      the first one: https://connectactivewear.com/wp-content/uploads/2019/04/Video1.mp4

      This is where each item shows another prices that are not from the store, and when you place the order get updated.

      The second: https://connectactivewear.com/wp-content/uploads/2019/04/video2.mp4

      All prices get updated with the correct ones, and the page works.

      But if you are in another network the same problem will appears again and again, even if you are on Uk, US, Spain or Mexico the problem still persist.

      If you can help us with this because we dont know how to deal with this problem.

    • 6 years, 3 months ago Mirela
      Participant

      Hello,

      Do you have any caching plugin installed? Please try clearing the cache first. I think you may be looking a t old version of theme cached in the server.
      I tried again and the price is showing correctly. See screenshots:
      https://ibb.co/d57DHmd
      https://ibb.co/kyKJBcv

      Let us know.
      Regards!

    • 6 years, 3 months ago loguzman
      Participant

      There is no natively installed server side caching system on GoDaddy’s shared servers, and there´s no caching plugin installed on our website.

      Please test on other networks – IPs and devices, you will see that the problem still persist, our test comes from Spain- Madrid, Mexico –  Ciudad de Mexico, United States – New York and UK – London.

    • 6 years, 2 months ago loguzman
      Participant

      Whe make a test in another server with a copy of the same page, there´s some problem with woocomerce.

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