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Hi,
I’ve just purchased the theme and when I try to use the setup wizard it gets stuck about 75% through the import regardless what theme I choose, please help
Thanks
Lloyd
The console logs are as follows
Failed to load resource: the server responded with a status of 500 (Internal Server Error)
script.js?ver=5.1.1:249 Uncaught TypeError: Cannot read property ‘message’ of undefined
at Importer.<anonymous> (script.js?ver=5.1.1:249)
at i (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=5.1.1:2)
at Object.fireWith [as rejectWith] (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=5.1.1:2)
at y (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=5.1.1:4)
at XMLHttpRequest.c (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=5.1.1:4)
admin-ajax.php:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
- This topic was modified 5 years, 7 months ago by LloydHarrison.
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Just to add, I’ve spoken with my host provider and they have increased the memory but its still not installing
upload_max_filesize = 256M
post_max_size = 256M
max_input_vars = 10000
memory_limit = 1024M
max_execution_time = 6000
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Hello,
Please try installing required plugins first. If you still have problems, send us some wp credentials in a private reply.
Best regards!
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Hello,
The error message states that the content is not found. This usually happens when you do not have all access rights. Since this is a server-side error we can’t do more. Please contact your host again and let them know about it.
Learn more about it here: https://www.lifewire.com/500-internal-server-error-explained-2622938Best regards!
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