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Dummy content won't import

    • 6 years, 3 months ago LloydHarrison
      Participant

      Hi,

      I’ve just purchased the theme and when I try to use the setup wizard it gets stuck about 75% through the import regardless what theme I choose, please help

      Thanks

      Lloyd

       

      The console logs are as follows

       

      Failed to load resource: the server responded with a status of 500 (Internal Server Error)

      script.js?ver=5.1.1:249 Uncaught TypeError: Cannot read property ‘message’ of undefined

      at Importer.<anonymous> (script.js?ver=5.1.1:249)

      at i (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=5.1.1:2)

      at Object.fireWith [as rejectWith] (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=5.1.1:2)

      at y (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=5.1.1:4)

      at XMLHttpRequest.c (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=5.1.1:4)

      admin-ajax.php:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)

      • This topic was modified 6 years, 3 months ago by LloydHarrison.
    • 6 years, 3 months ago LloydHarrison
      Participant

      Just to add, I’ve spoken with my host provider and they have increased the memory but its still not installing

      upload_max_filesize = 256M

      post_max_size = 256M

      max_input_vars = 10000

      memory_limit = 1024M

      max_execution_time = 6000

    • 6 years, 3 months ago Mirela
      Participant

      Hello,

      Please try installing required plugins first. If you still have problems, send us some wp credentials in a private reply.

      Best regards!

    • 6 years, 3 months ago LloydHarrison
      Participant
      This reply has been marked as private.
    • 6 years, 3 months ago Mirela
      Participant

      Hello,

      The error message states that the content is not found. This usually happens when you do not have all access rights. Since this is a server-side error we can’t do more. Please contact your host again and let them know about it.
      Learn more about it here: https://www.lifewire.com/500-internal-server-error-explained-2622938

      Best regards!

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