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Cannot Add Widgets to Sidebars

sidebar widgets
    • 6 years, 2 months ago alpenzone
      Participant

      Expired

      I’m having problems adding Widgets to my custom sidebars.  On some I can add but on others I can’t.  For those sidebars that I am unable to add a widget, the respective page has all the correct settings to allow a sidebar to show and I am adding the widget to the correct sidebar.  I add the widget, refresh the page and it dissappears!  Do you know why this is happening please?

    • 6 years, 2 months ago Mirela
      Participant

      Hello,

      Do you have any third party plugin installed? Or have added any custom code(not css)? Please add some wp credentials in your profile. So we can check.
      https://support.codeless.co/?ht_kb=add-private-login-credentials

      Best regards!

    • 6 years, 2 months ago alpenzone
      Participant

      Expired

      This reply has been marked as private.
    • 6 years, 2 months ago Mirela
      Participant

      Hello,

      I added a widget and saved changes. There were no issues with it. See screenshots:
      https://ibb.co/HYrtVWy
      https://ibb.co/4S6nmxK

      Please update theme and it’s included plugins. The latest version 3.0 has major changes made to it.
      Also we strongly recommend to save a backup of old theme files in case you have made any direct changes to it.

      Best regards!

    • 6 years, 2 months ago alpenzone
      Participant

      Expired

      As I mentioned earlier it is possible to add widgets in some cases but not the important ones.  Try adding the navigation menu widget to the sidebar called ‘About – ADG’ or to ‘Testimonials – ADG’.  I’ve tried many times to add this widget and it vanishes every time I move away from the widgets page.  If I refresh the page it vanishes.

    • 6 years, 2 months ago Mirela
      Participant

      Hello,

      Please update theme first and all it’s included plugins.
      Also we strongly recommend to save a backup of old theme files in case you have made any direct changes to it.
      Let us know if the situation persists after this.

      Best regards!

    • 6 years, 2 months ago alpenzone
      Participant

      Expired

      I’ve updated the plugin and the problem is still there unfortunately.  I just noticed that all the widgets that I have been trying to add to the various sidebars are being automatically moved to the Inactive widgets area in the bottom left of the Widgets page.

      Since updating Specular I have the following problems:

      1.  I have lost my green header colour.  In Header Options – Header Background I have the colour specified as #66ae24 but it does not show on the live site.
      2.  The social widgets are not displaying in the Top Header Right
      3.  The Completed Websites carousel (clients) on the home page no longer works and displays incorrectly.
      4.  A grey box has appeared on the home page and is covering some of the text.  I cannot get rid of this.
      5.  The Codeless Slider no longer works.

      Hope you can help with the above.

    • 6 years, 2 months ago Mirela
      Participant

      Hello,

      I tried to reproduce the situation on my installation but it doe not happen. Please deactivate third party plugins first. Can you send us the server log file? So we can check for additional notices.

      1-The Make Transparency Header option in Header Options was ON. This makes the header transparent and thus ignoring the background color.

      2-I can see the socials present. See screenshot: https://ibb.co/QpHF0ss
      Did you manage to fix this?

      3-I edited function clientsCarousel() in js/main.js to auto: true,. Let me know if this is this what you wanted.

      4-I don’t see any gray box. Did you remove it? Can you send a screenshot?

      5-You have only one slider that has only one slide assigned to it. Add more slides to see the slider have animation. Screenshot: https://ibb.co/0sgxzsw

      Best regards!

    • 6 years, 2 months ago alpenzone
      Participant

      Expired

      Item 1 – not sure how that option came to be turned on.  Before the theme update it must have been off as I had the green header and then after the update the colour changed.

      Item 2 – Sorry about this, it must have been a browser caching issue.  It’s now ok.

      Item 3 – Many thanks.  It looks good now it’s working again.

      Item 4 – Again, my apologies as it must have been cache related as it’s now finally gone!

      Item 5 – Yes, although I had just the one slide it was continuously showing a loading icon which has now vanished.

      Thank you for being so patient with me!

       

    • 6 years, 2 months ago Mirela
      Participant

      Hello,

      No, problem. Let us know if you have further questions. We are here to help.

      Regards!

    • 6 years, 2 months ago alpenzone
      Participant

      Expired

      Hi,

      I just added 2 more slides to my Codeless home page slider so that I now have 3 but the slider does not move and is stuck on just one slide.  How do I start the slider moving please?

      Thanks.

    • 6 years, 2 months ago Mirela
      Participant

      Hello,

      Please go to js/main.js and find this block:

      codelessSlider = new Swiper('.codeless_slider',{ 
      				slidesPerView: slide_per_view,
      				paginationAsRange: false,
      				loop: false,
                                      autoplay: false,

      Change autoplay to `autoplay: {
      delay: c_speed,
      },`

      Best regards!

      • This reply was modified 6 years, 2 months ago by Mirela.
    • 6 years, 2 months ago alpenzone
      Participant

      Expired

      I changed it from false to true but unfortunately the slider is still not showing the other slides.

    • 6 years, 2 months ago Ruco
      Keymaster

      Hello,

      Please can you check it out. I think now its ok.

      In the next update this will be fixed too.

      Sorry for any inconvenience.

      Regards!

    • 6 years, 2 months ago alpenzone
      Participant

      Expired

      Ok.  Thank you, yes it’s working now.  Last question on this hopefully – how do I slow the slider down please as each slide moves on to the next too fast?

    • 6 years, 2 months ago alpenzone
      Participant

      Expired

      Also, how do i change the order that the slides appear please?

    • 6 years, 2 months ago Mirela
      Participant

      Hello,

      The order of slides is set up by the time they are assigned to the slider. So to change the order just unselect and select them back in the order you want.

      You can change slider speed in Page’s General Settings > Slider Options > Codeless Slider Speed. See screenshot: https://ibb.co/j4L85Ty

      Side Note: Please open new ticket for new questions. This ticket is already been assigned as resolved for the original issue.
      It’s best to keep one ticket per issue so the forum is faster/better to browse.

      Best regards!

    • 6 years, 2 months ago alpenzone
      Participant

      Expired

      I tried deselecting the images and then reselecting them but that did not work.  I then created a new Codeless slider and added the slides in the order that I wanted but didn’t work either.  I have cleared my browser cache and also viewed the site on a new computer so I know it can’t be a browser caching issue.

      The order of slides should be:

      1.  Computer Repair
      2.  Web Design
      3.  Data Backup

      Also, changing the slider speed to 100 for example does not seem to make any difference.

      I noted your point about new questions – my apologies.  Should I add the above as a new question?

    • 6 years, 2 months ago Mirela
      Participant

      Hello,

      To reorder slides i suggest you try this plugin: https://wordpress.org/plugins/post-types-order/. I fixed the speed to 100. We will check on these settings further in the next theme update.

      Best regards!

    • 6 years, 2 months ago alpenzone
      Participant

      Expired

      Thank you for trying to slow down the slider – unfortunately it is still way too slow – not enough time for visitors to read the text and take action.  The speed needs to be 1/4 of what it currently is so that each slide stays still long enough to help visitors.

      I had already tried the plugin ‘post-types-order’ and it does not work.  Not sure what to do now – should I use another slider – I think I’m out of options.

    • 6 years, 2 months ago Mirela
      Participant

      Hello,

      Sorry but i don’t understand: “it is still way too slow – not enough time for visitors to read the text and take action.”
      Do you want it slow or fast? If it’s slow, the visitors have time to read slide’s content. If it’s fast, the visitors won’t have much time to read slide’s content.

      What value do you want it to be?

      -I checked the reorder with the plugin and it does work well. I already reordered them as you wrote in the last reply.
      Screenshot: https://ibb.co/6WsqqgY

      Best regards!

    • 6 years, 2 months ago alpenzone
      Participant

      Expired

      I need the slides to change slowly please.  The slowest speed of 100 is still too fast.  I need customers to be able to read each slide before it moves to the next one and also to allow enough time for the slide content to fully load.

      With regard to the ordering plugin I didn’t notice the re-order menu option appear.  I was looking elsewhere for the option to re-order.  Thanks for showing me.

    • 6 years, 2 months ago Mirela
      Participant

      Hello,

      The value 100 is in fact very fast! To slow down the slides, the value should be 1000 or up ( 1000ms = 1second). I changed it to 8000 (8sec). Just clear cache and refresh page. The server may need some time to reflect the changes.

      Let us know.
      Regards!

    • 6 years, 2 months ago alpenzone
      Participant

      Expired

      Thank you for adjusting the speed for me – I wasn’t sure on the correct numbers to use.  However, the slider is still moving at the same speed!  I’ve tried on several computers and cleared the cache but no difference.  What is the limit on how slow I can make it run please?

    • 6 years, 2 months ago Mirela
      Participant

      Hello,

      There is no limit. Please wait some more (to be sure). I suspect the servers needs some time to reflect changes. If it still isn’t changes tomorrow, then we will check it again.

      Just let us know how much seconds you want it to be. Then we can set it up for you.

      Best regards!

    • 6 years, 2 months ago alpenzone
      Participant

      Expired

      Ok.  I’ll wait to see the result of the setting change before I decide if it is slow enough.  I’ve also asked my web host if there are any performance issues that need investigating.

    • 6 years, 2 months ago Mirela
      Participant

      Hello,

      Great. Let us know how it goes.

      Regards!

    • 6 years, 2 months ago alpenzone
      Participant

      Expired

      No problems with the hosting.  Despite setting change on the slider there is still no noticeable change to the speed.

    • 6 years, 2 months ago Mirela
      Participant

      Hello,

      I fixed it.
      Sorry for the many page “Takeover”. I had to test it out. I have notified the developers and we will be fixing this for good in the next theme update.

      Best regards!

    • 6 years, 2 months ago alpenzone
      Participant

      Expired

      Thank you for sorting that our for me.  It’s worth also noting that the behaviour of the slider is different in Firefox and Chrome.  The transition between slides is much quicker in Firefox when compared to Chrome.  It’s not a problem for me as the slide remains visible for a while before changing.

      Thanks again.

    • 6 years, 2 months ago Mirela
      Participant

      Hello,

      We will make sure to test the other browsers as well!

      Best regards!

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