Hello! I created a staging site and updated to the newest version of Tower (2.8.3) and the issue was resolved – I was able to use the workaround. However, when I then went back to my real website and updated, it didn’t work. I’m now not getting any menu dropdown from the mobile hamburger, regardless of which style I use. When I click on the hamburger, nothing happens.

I am baffled, because the staging site was an exact copy of my current site, so I don’t understand why it would work there, and not on the real site. I’ve tried this on several devices with different browsers, so I don’t believe it’s a device issue.

I will create a second staging site of my current site with the issue, and send those in a private reply – perhaps then you can compare that one to the other staging site, and figure out where the bug is. In the meantime, I once again have to roll back to a backup; I can’t have a website where mobile users have no access to a menu.

Ruco –

Unfortunately, I have not been able to figure it out.  I do not have any third party plugins for the menu.  Codeless did help me customize the mobile menu somewhat two years ago when I first set up the website (I provided the link to that conversation in my original question).

I’m not sure why you weren’t able to access the other staging site, but you do have access to the current one (where it isn’t working)  – that information is in my profile.

This is our very busy/high traffic season for our customers, so it is essential that we get this figured out ASAP – our customers currently cannot access our full website menu. Any help you can give me would be very greatly appreciated.

Rebecca

• This reply was modified 5 years, 4 months ago by rebeccaolson.

Ruco – thank you! The menu now shows when you click the hamburger, it’s the correct menu, and it’s no longer “stuck” so customers can see the entire menu.

However – because I’ve got so many subcategories, the menu is really long and doesn’t show in entirety on a mobile phone. Is there any way to change it back so that the subcategories/nested categories don’t show until you click on the main category? I’m not sure if this is a setting that got accidentally changed somewhere, but it didin’t use to show this way in responsive.

Thanks again,

Rebecca

Ruco – No, I’ve never used a different menu plugin. Before the update a few months ago, the mobile menu worked perfectly – so there is definitely something that changed on the Tower theme end that is causing an issue.

In the regular/PC top navigation menu, the subcategories do not show until you scroll over or click on them. It is only the mobile/hamburger menu that is showing all the subcategories automatically.