Specular: Content Not Updating - Theme Issue

- 5 years, 9 months ago maryholloway5
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  SPECULAR THEME:
  
  I made changes to the content of my website yesterday which initially worked. I then updated the theme and also made a few plug-in updates.
  
  The issues I am facing:
  
  CONTENT NOT UPDATING
  
  The changes to the content are reflected in my edit page but don’t show up on the website. When I hit preview or review website from the edit page I get taken to a blank page. I have cleared all caches, history, refreshed browser and the modem – to no avail.
  
  I am guessing that between updating the theme and messing with the plugins therein lies the issue.
  
  Plug Ins and Themes are as follows:
  
  Codeless framework 1.02
  
  Envato Market 2.01
  
  WP Bakery Page Builder 6.05
  
  Specular 3.21
  
  THEME ISSUES:
  
  The Specular Child was showing as not activated (?) so I activated it and it asked me to update plug ins and when I did that I got an error
  
  Cannot declare class because name is already in use. This happened to several of the plug in updates.
  
  So I am stuck as to how to fix this.
  
  I have a list of active and inactive plugins that I can share as well.
  
  PS
  
  Also I don’t know if this is related but at the bottom of the theme page it says: The following themes are installed but incomplete, name Bridge child – the parent theme is missing please install bridge parent theme.
- 5 years, 9 months ago Mirela
  Participant
  
  Hello,
  
  We got the email with the list of the plugins active & inactive.
  First, please know that the child theme is optional. If you do not have intentions in changing theme files than you may as well just activate the parent theme.
  
  -Please add some wp credentials in a private reply. So i can check the installment of plugins closely.
  
  -Child theme’s are depended to a parent theme. If you have uploaded only the child theme files of a certain theme (Bridge in this case), but in the same time the actual theme is not uploaded (in wp-content/themes folder).. then this message will show. It’s nothing serious. Just either upload the Bridge theme too, or just remove it’s child theme from theme’s.
  
  Best regards!
- 5 years, 9 months ago maryholloway5
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- 5 years, 9 months ago maryholloway5
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- 5 years, 9 months ago Mirela
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- 5 years, 9 months ago maryholloway5
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  Is there an update?
- 5 years, 9 months ago Mirela
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  Hello,
  
  I actually replied you and waiting for an update from your side. See screenshot: https://ibb.co/cLd6s2w
  
  Best regards!
- 5 years, 9 months ago maryholloway5
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  Sorry, I thought I had replied yesterday to this but it is not showing. Here is my post.
  
  I removed the duplicates and here is what I am left with.
  
  This reply was modified 5 years, 9 months ago by maryholloway5.
  
  This reply was modified 5 years, 9 months ago by maryholloway5.
- 5 years, 9 months ago maryholloway5
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  Sorry, I am having problems pasting the text as it is coming out as code. I tried to do a screenshot and send it to you above, but that did not work either. I sent it in an email but was finally able to also add it – see below.
  
  This reply was modified 5 years, 9 months ago by maryholloway5.
- 5 years, 9 months ago maryholloway5
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  Here are the four error messages that now happen after removing the duplicates, it also includes what happens when I try to install, activate, or update the required plugin.
  
  This theme requires the following plugin: Codeless Framework.
  Installing Plugin: Codeless Framework
  Downloading installation package from https://codeless.co/specular/plugins/codeless-framework.zip…
  Unpacking the package…
  Installing the plugin…
  Plugin installed successfully.
  The plugin now showing but indicates that I need to activate it. When I hit activate, it goes to a blank page and nothing happens
  
  The following required plugin is currently inactive: WPBakery Visual Composer.
  Installing Plugin: WPBakery Visual Composer
  Downloading installation package from https://codeless.co/specular/plugins/js_composer.zip…
  Unpacking the package…
  Installing the plugin…
  Destination folder already exists. /home3/dee3mary/public_html/wp-content/plugins/js_composer/
  Plugin installation failed.
  The plugin now showing but indicates that I need to activate it. When I hit activate, it goes to a blank page and nothing happens
  
  The following recommended plugin is currently inactive: Revolution Slider.
  The plugin revslider_/revslider.php has been deactivated due to an error: Plugin file does not exist
  
  The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: LayerSlider WP.
  You need to authorize this site in order to get upgrades or support for this plugin. Purchase a license or enter an existing purchase code.
- 5 years, 9 months ago Mirela
  Participant
  
  Hello,
  
  Please add some ftp credentials in a private reply. So i can access the files directly and fix this.
  
  Best regards!
- 5 years, 9 months ago maryholloway5
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- 5 years, 9 months ago maryholloway5
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- 5 years, 9 months ago Mirela
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  Hello,
  
  I removed the doubles and deactivated third party plugins. I made a test with this page: https://www.dmhbiopharm.com/about-us-copy/
  I copied and then edited the content of About us page. All changes saved well.
  
  You can start activating the plugins you need to use, but do this one on one and try saving after every plugin activation. One of them could be conflicting with theme and causing the problem in saving.
  
  Best regards!
- 5 years, 8 months ago maryholloway5
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  I am not having the same results as you.
  
  This is how the edit page for the “home page” looks and the site when I open it.
  
  https://ibb.co/2WHPK7w
  
  https://ibb.co/DpBnHGp
  
  PS I tried making a change something on the edit page and when I hit preview I got the error “sorry you are not allowed to preview drafts. I have cleared all caches and cookies but it still is not updating or allowing me to preview.
- 5 years, 8 months ago maryholloway5
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  Here is the error message
  
  https://ibb.co/M8mDrXc
- 5 years, 8 months ago maryholloway5
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  I also note that when I go to the “about us page” on the dash I am able to preview (interesting to note that site address says (dmhbiopharm.com – which is the original site)
  
  but when I hit “home page” on the dash and hit preview it starts in the browser as dmhbiopharm and then switches to dmhethics.com (dmhbiopharm is supposed to point to dmhethics) that is when I am getting the error
  
  https://ibb.co/PYbdtQh
- 5 years, 8 months ago Mirela
  Participant
  
  Hello,
  
  Please try opening the site from a different browser or deactivate any add-ons you may be having in your browser. As stated in my last reply, i tested it and it has no issues.
  
  Let us know.
  Best regards!
- 5 years, 8 months ago maryholloway5
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  Did you test changing the home page? And if it is working why is my edit page for the home page showing one thing yet it is not updating on the site. Can we escalate this higher as the issue of not being able to update the home page still occurs. Did you look at all my comments above and the screen shots? I’d like to escalate this.
  
  Mary
- 5 years, 8 months ago maryholloway5
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  This is NOT resolved. Please see the attached link. The edit page for my home page shows what it should say – but the website does not show this and when I try to preview it still says I don’t have access to drafts. PLEASE ESCALATE THIS – I NEED TO HAVE THIS RESOLVED.
  
  https://ibb.co/2WHPK7w
  
  https://ibb.co/DpBnHGp
  
  https://ibb.co/M8mDrXc
- 5 years, 8 months ago Mirela
  Participant
  Hello,
  
  1-The “sorry you are not allowed to preview drafts” error is a common permalink error. Not related to the theme installed. You can try the following steps:
  -Clean browser cache and cookies;
  -Log out of your current section, close browser, open it again and login again. This could resolve it too;
  Or check this article for more: https://techsharing.net/wordpress-preview-drafts-error/
  
  2-services content:
  There isn’t any apparent reason for this to happen, apart from the fact that you have installed and activated (at least once) a lot of plugins. Even if you deactivate them after, some plugins can affect theme code and the change does not reverse even if you deactivate it after. That’s why is advisable to keep as fewer plugins as possible. Also, i see you have added one of the theme’s core files in the child theme. This can bring issues if not properly handled. However, given the above error too, this is mostly due to some caching issue. Do you have any cache installed in the server?
  I suggest you clear cache (browser and server-side) first, if the situation does not change, try activating parent theme.
  
  PS: Please consider updating your support time in order to receive further support.
  
  Best regards!
  
  This reply was modified 5 years, 8 months ago by Mirela.
- 5 years, 8 months ago maryholloway5
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  I have cleaned all caches and cookies.
  
  I have logged out and logged on the brower and on the word press site.
  
  I have activated the parent theme.
  
  I have checked the permalinks file and the code is exactly what they suggest in the above article you sent me.
  
  I purchased Specular support on August 20, 2019 and it says my support is valid unil 19 February 2020.
  
  So where does this leave us? I have a site that will not update the home page and despite my permalinks coding being correct I still cannot preview the site?
  
  https://ibb.co/f0J2Q2H
  
  https://ibb.co/QX0z6Kd
  
  Mary
  
  This reply was modified 5 years, 8 months ago by maryholloway5.
- 5 years, 8 months ago Mirela
  Participant
  
  Hello,
  
  I see you have purchased WP Bakery separately. Did you install the Visual Composer purchased separately? Or the one included in theme package? If is the first, please delete the plugin folder in wp-content/plugins. Then refresh dashboard. A message asking you to install required plugins will appear at the top of dashboard page. Follow the steps to install the included version of Visual Composer.
  
  The included WP Bakery is customized to fit theme needs, so it’s recommended you use this version instead.
  Try this and let us know.
  
  Note: Thank you for clarifying the support time. We will update the support status asap. Please do not worry, whatever the issue is with the site we will find and fix it.
  
  Best regards!
- 5 years, 8 months ago maryholloway5
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  I believe it was the one included in the theme package. Let me check.

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