Hello. I have videos added so some of my pages and they’ve stopped working. They are all YouTube videos and I have the correct Video ID set in the Codeless Builder.
Here’s an example of a page where the video at the top isn’t working:
And indeed the video is showing ok. See screenshot: https://ibb.co/MN5n5vc
Please try opening the site from a different browser or check if you have any add-ons installed in your current browser that may be blocking content from showing.
Hi Mirlea. I see the same image as your screen shot but the video still isn’t playing. When I try to press the big triangle play button in the middle of the video still image, nothing happens. I’ve tried it on Chrome on a PC, Chrome on a Mac and Safari on a Mac and on an iPhone and they all do the same thing. When you hover over the play button on the image, the URL looks wrong (it’s just showing a #). See the image below:
I found the issue. It’s the featured image that blocks it. Sorry for the inconvenience. I have reported this to the developers and we will fix it in the next theme update. For not please just do not assign any image to the video.
When a browser reads the code behind your website, it translates the information in the default settings. For instance, Safari and Chrome have different default fonts, which means the font on your site changes when viewed in these browsers. For example, Safari defaults to the Helvetica family and Microsoft’s Internet Explorer defaults to the Arial font family.
