Hello,

Please add some ftp credentials in a private reply. So we can check this close.

Best regards!

Hello,

Please go to your wp-content/plugins folder in the wordpress root folder. You can access it via a ftp account or your cpanel account. In the wp-content/plugins find and rename the Codeless Builder and Kirki plugins.
This will make the WordPress dashboard accessive. Or add some ftp credentials too, so we can do it for you.

To avoid the html tags, check this article: https://support.codeless.co/?ht_kb=preventing-the-html-tag-in-topics-content

Best regards!

Hello,

It’s done!
See screenshot: https://ibb.co/Stj63JV

These steps were taken:
1-In Cpanel > File manager > went to wp-content/plugins folder and renamed the Codeless Builder and Kirki plugins. This automatically deactivates the plugins.
2-Went back to WordPress dashboard, then Plugins and deleted the currently deactivated Codeless Builder and Kirki plugins.
Refreshed page and in the dashboard the message asking to install these two plugins appears. install them following the onscreen instructions.

Please clear the cache and refresh the site to see the current state. If you get any error message, do not worry, it’s just the cache not updated.

Let us know.
Best regards!

You’re welcome :)

If you like our theme and support, please leave us a rating on Themeforest, it’s very important for us :)

https://themeforest.net/downloads

Thank You so much!