Hi Eldo,

I’ve typed that I’m running on latest version (3.3) of theme. The problem still persists.
Could you please take a look?

• This reply was modified 4 years, 7 months ago by Roamstar.

Hi Eldo,

The issue has not been resolved. No one with an iPhone can place an order at our webshop. They get to the checkout page, and when they click on the ‘checkout’ button to forward to the payment screen, nothing happens. We got about 10 complaints so far and we cannot place an order ourselves with an iPhone.

We’ve tested with the standard Twenty Seventeen theme of WordPress and there, the checkout button works. We’re almost sure no other plugin interferes because the other theme works like a charm.

If you could please take a look and check, we would highly appreciate it.

Credentials below.

Hi Eldo,

Thanks for trying!

We now know what’s wrong: People need to tap the order button multiple times. Was that also during your test?
We’ve made a video of it, you can download it here: https://www.happycircle.nl/iphone-order.mp4

This problem doesn’t happen with another theme. We’ve also disabled plugins etc, that didn’t give the solution. Switching to another theme did. But we like Specular, so hopefully we can keep using it.

Hope you can help us out!

I cannot make a screenshot of the blocked process/console, because it’s only on iPhone.

Kind regards,
Bart

• This reply was modified 4 years, 6 months ago by Roamstar.

Hi Eldo,

Sure! Unfortunately it had no effect. Tested in incognito screen. Action at end of the video.

http://www.happycircle.nl/iphone-order-2.mp4

Unfortunately, still the same result. No further clicking.

What’s your thought on this?

Hi Eldo,

Even in incognito mode we didn’t get it to work. Bummer.
Because we missed a lot of orders, we’ve switched to another theme.

Thank you for your patience and help :)