Folie - Homepage video - Codeless Support Center

Autoplay video

- 4 years, 10 months ago obancnc
  Participant
  
  Expired
  
  Hi
  
  I have two issues:
  
  1. Please help me make set my homepage header video autoplay on mobile devices. I would also like to set a re-sized video on mobile devices because the format is not correct. How can I do this with your theme?
  
  2. The portfolio builder is always missing the column to the right when I make the spacing anything above 0. Can you help me with this?
  
  Thank you.
  
  I will put my admin details in the next post.
  
  Thanks
  
  Chris
- 4 years, 10 months ago obancnc
  Participant
  
  Expired
  
  This reply has been marked as private.
- 4 years, 10 months ago azam
  Keymaster
  
  Hi,
  Thanks for information.
  For #2: can you please make a screen shot and send me here.
  
  Regards,
- 4 years, 10 months ago obancnc
  Participant
  
  Expired
  
  This reply has been marked as private.
- 4 years, 10 months ago azam
  Keymaster
  
  Hi,
  #1: Was it on iOS / Safari (Mac) Browser issue? Please check it has been resolved.
  #2: I cant see any Gap when I am it Above 0. See this Video.
  
  Thanks,
- 4 years, 10 months ago obancnc
  Participant
  
  Expired
  
  Hi
  
  Thank you, both of those issues have now been resolved.
  
  Please can you tell me how to set a different video which only plays when the website is open on mobile devices. This current video is only suitable for larger browsers.
  
  Thank you
- 4 years, 10 months ago azam
  Keymaster
  
  Hi,
  No you cant do this. I need to consulant with Sr. Team member, if some how we can help him.
  
  Thanks,
- 4 years, 9 months ago obancnc
  Participant
  
  Expired
  
  This reply has been marked as private.
- 4 years, 9 months ago azam
  Keymaster
  
  Hi,
  Please check and let me know, I made the changes.
  
  Thanks,
- 4 years, 9 months ago obancnc
  Participant
  
  Expired
  
  Hi,
  
  thanks for getting back to me.. but I have cleared by browser.. and it still looks like nothing has changed… are you sure you have saved your changes?
  
  Thanks
  
  Chris
- 4 years, 9 months ago azam
  Keymaster
  
  Hi,
  It is giving us strange behvior, can you please get disable cache then check it.
  Yes, I am talking about Cache Plug-in.
  
  Thanks,
- 4 years, 9 months ago obancnc
  Participant
  
  Expired
  
  Hi, I am not sure what you are talking about or what you are asking me to do..
  
  Please explain.
  
  Thank you
  
  Chris
- 4 years, 9 months ago azam
  Keymaster
  
  Chris,
  have you installed any cache or speed optimization plug-in on your website, if so, please disable that plug-in and then check and let me know.
  
  Thanks,
- 4 years, 9 months ago obancnc
  Participant
  
  Expired
  
  This reply has been marked as private.
- 4 years, 9 months ago azam
  Keymaster
  
  Chris,
  Please check and let me know.
  
  Thanks,
- 4 years, 8 months ago obancnc
  Participant
  
  Expired
  
  This reply has been marked as private.
- 4 years, 8 months ago azam
  Keymaster
  
  Hi,
  please advise in which browser it is not working?
- 4 years, 8 months ago obancnc
  Participant
  
  Expired
  
  All mobile browsers. It doesnt work at all.
- 4 years, 8 months ago azam
  Keymaster
  
  Hi,
  Please check it now and Clear the Cache / Browsing history before testing.
  
  Thanks,
- 4 years, 8 months ago obancnc
  Participant
  
  Expired
  
  Hi
  
  Amazing, that works, thank you very much.
  
  I have two questions:
  
  1. Is it possible to set the menu background colour to transparent on the homepage on mobile devices?
  2. Is it possible to set a differently proportioned video to play on mobile devices?
  
  Thank you
  
  Chris
- 4 years, 8 months ago azam
  Keymaster
  
  Chris,
  #1: Has been Done, Please check and confirm. However I dont recommend do it.
  #2: Yes, This is possible but comes under customization.
  
  Thanks,
- 4 years, 8 months ago azam
  Keymaster
  
  When you check clear your cache / browsing history.
  
  Thanks,
- 4 years, 8 months ago obancnc
  Participant
  
  Expired
  
  Hi thank you for that.
  
  Next questions:
  
  1. The light version of the menu should only be on homepage. The dark version should be on every other page. Can we do this? On the full-size site, it is correct.
  
  2. The height of the header on all of the mobile pages is different on every page?! It is showing correctly on the full-size site. See images attached. Please can you correct this?
  
  3. The height of the logo is not centered with the menu text on the mobile site. See image attached.
  
  Sorry about all of these questions and thank you for your help so far.
  
  best
  
  Chris
- 4 years, 7 months ago azam
  Keymaster
  
  Chris,
  Please clear your cache / Browsing history then check it.
  
  Thanks,
- 4 years, 7 months ago obancnc
  Participant
  
  Expired
  
  Hi, I have cleared my browser and checked on multiple phones. This change has not been implemented yet. Please can you look into this.
  
  Thank you
  
  Chris
- 4 years, 7 months ago azam
  Keymaster
  
  Chris,
  Please check and let me know.
  I think only space issues is remaining, will do it later today.
- 4 years, 7 months ago obancnc
  Participant
  
  Expired
  
  Hi
  
  There is now a white space at the top of the homepage.. and also some strange text at the top of every page. Please can you fix these issues.
  
  Thank you
  
  Chris
- 4 years, 7 months ago azam
  Keymaster
  
  Chris,
  Please clear the cache / browsing history / temp internet files and then check it and let me know.
  
  Thanks,
- 4 years, 7 months ago obancnc
  Participant
  
  Expired
  
  Hi thank you that is complete.
  
  I have refreshed the cache and browsinghistory, However, the height of the content on everypage seem to be different. This is happening on the mobile AND desktop site. Why is this happening?? I would like it all to be consistent.
  
  Thank you
- 4 years, 7 months ago azam
  Keymaster
  
  all pages settings are done.
  
  spaces fixed.
- 4 years, 7 months ago obancnc
  Participant
  
  Expired
  
  Hi
  
  the spaceing at the top of every page is completely different. Please can we get this sotrted as soon as possible. It doesn’t look very professional for my business.
  
  Thanks
- 4 years, 7 months ago azam
  Keymaster
  
  Chris,
  Two things:
  1. Have you removed cache / temp internet files before checking?
  2. My Guy told me you chosen different template for each page and he did the spacing for each page manually, Why you didnt use one template if you need same spaces for all pages?
  
  Thanks,
- 4 years, 7 months ago obancnc
  Participant
  
  Expired
  
  Hi
  
  Yes I have removed the cache and temp files. I have even downloaded new browsers on my phone to see if its different.
  
  I wasn’t aware I was using different templates. I cloned each page so started from same page. Please can you help me use the same template for every page. Sorry about any confusion.
  
  Thank you
- 4 years, 7 months ago obancnc
  Participant
  
  Expired
  
  Hi
  
  Yes I have removed the cache and temp files. I have even downloaded new browsers on my phone to see if its different.
  
  I wasn’t aware I was using different templates. I cloned each page so started from same page. Please can you help me use the same template for every page. Sorry about any confusion.
  
  Thank you
- 4 years, 6 months ago obancnc
  Participant
  
  Expired
  
  Hi, Have you managed to have a look at this?
- 4 years, 6 months ago azam
  Keymaster
  
  Working on it –
- 4 years, 6 months ago azam
  Keymaster
  
  Hi,
  Please check now and let me know.
  
  This is Best I can do it.
  
  Before checking Clear your Cache / Temp internet files (on mobile and Desktop) both.