Can't make updates - Codeless Support Center

Topic Resolution: Resolved

envato update

- 4 years, 10 months ago insigndigital
  Participant
  
  Hello,
  
  I have bought the tower theme in may and i had several problems that should be resolved with the new theme version, according to what support said.
  
  Now the problem is, i can’t link my envato access to the back office to access to my updates because the theme doesn’t appear in the list, and i have no clue how i can download a new version without going through this path.
  
  Is there another way to get the update ?
- 4 years, 10 months ago azam
  Keymaster
  
  Hi,
  Please share your website url, wp-admin and ftp (Login / pwd) and also share the screen shot where you are facing the issue.
  
  Thanks,
- 4 years, 10 months ago insigndigital
  Participant
  
  This reply has been marked as private.
- 4 years, 9 months ago azam
  Keymaster
  
  Hi,
  Please Revoke / Remove Current Envato Login Authorization.
  Then Remove the Envato Market Plug-in and Reinstall this and again do login Authentication via Envato Market Plug-in.
  
  I can see there is some Error from Envato Market Plug-in and its not about our theme.
  
  and then Let me know Sitution.
  
  Thanks,
- 4 years, 9 months ago insigndigital
  Participant
  
  Hi
  
  Please Revoke / Remove Current Envato Login Authorization : DONE
  Then Remove the Envato Market Plug-in : DONE
  
  I can’t find the Envato Market Plug-in in wordpress…
- 4 years, 9 months ago azam
  Keymaster
  
  Did you added again login info and re-authorized?
- 4 years, 9 months ago insigndigital
  Participant
  
  No, the guy with the access code to envato market is out of the office today.
  
  I’ve reinstalled manually the envato plug in (zip file) though.
  
  I’ll have. to wait for his return to complete the process.
- 4 years, 9 months ago azam
  Keymaster
  
  Yes, Thats the Better!
- 4 years, 9 months ago insigndigital
  Participant
  
  Hello !
  
  Everything is done as you explained but i still can’t find the Tower theme to make the update i need…
  
  Could you check ?
- 4 years, 9 months ago insigndigital
  Participant
  
  Hello,
  
  The template update has been pushed this morning, do it xorked.
  Thanks.
- 4 years, 9 months ago azam
  Keymaster
  
  You’re welcome :)
  
  If you like our theme and support, leave us a rating on Themeforest, it’s very important for us :)
  
  https://themeforest.net/downloads
  
  Thank You so much

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