Hi,
Please first take the backup using VaultPress and Cpanel then Update themes and Plug-ins.

I can help you but first we need to save the backup.

Thanks,

Hi,
Please share website url, wp-admin and ftp info (login/ passwords) and send using “private reply”.

Thanks,

Hi,
I will request you to send us Stagging Server Info, not Live, once all is OK, you can move from Stagging to Live.

Thanks,

Hi,
please check http://dev.sygnitysbs.com/ and let me know anything is missing in it.

Thanks,

@KingSezenist
Sorry, I didnt get you exactly.

@KingSezenist
Please open a post / ticekt and share website url, wp-admin and ftp info (login/ passwords) and send using “private reply”.

I will recommend you to take a backup of whole website before sending me Live Information. Just In case Last Good backup remain safe.

Thanks,

@AdminMMF
There is 2 plug-ins LayerSlider and MailChimp for WordPress and both are necassary to update, Since you are not using LayerSlider it may be a Burden on your website. Just Ignore them. Check rest of website, if any issue, do let me know.
Yes, Check on Stagging Server: http://dev.sygnitysbs.com
I made the change on above url.

Thanks,

@KingSezenist
I havent got any details, Kindly as I Directed previously, Please create a topic or post on this forum, Support team will solve your issue.

Thanks,

@AdminMMF
1. Updates:
LayerSlider: I have checked LayerSlider Stopped Giving Update from CodeCanyon and Already reported.
MailChimp Plugin: You can activate if you want, it is working.

2. Lost content: yes, Please send me content, i will add them back.

3. Publishing changes on pages: It has been Solved, you just need to update WPBakery Plug-in, it will be solved.

Let me know what else you needed?
Thanks,

Br,
#3: Yes, Please test it should be working and I added / removed feature picture in heading.

Thanks,

Hi,
I have worked on it, for some reason prompt is still showing, however if you click on “Leave Page” image is being saved and visible on public page.

and WP BAkery Updated.

Thanks,

@AdminMMF,
Please check everything and let me know.

Thanks,

Hi,
please check and let me know “Read More” has been Translated.

For Home Page slider Yes, You just need to Drag and Drop to Visual Composer.
and Yes you can follow the documentation as well.

Thanks,

Documentation is comes with Theme Package.
or
Direct link is also on our site see top navigation > Navigate to Documentation
https://codeless.co/tower/documentation/main.html#revolution_slider

Thanks,

please check and confirm. please clear your browser cache.

Please Use Classic Editor for Post (to edit text) rather than Visual Composer.
It will work for you.
wp-admin > post > Add New > Use Classic Editor (dont use Visual Composer here).

Thanks,

Marta,
It has been Fixed now, Please check and confirm.
——————-
2. Additionally, today I switched on the codeless slider at home page. It caused that we can’t see any subpage. Everywhere there is a blog page under each link. Could you please check it? It’s urgent.
——————–

About #1:
Please Deactive all the plug-ins which you are not using, your website and wp-admin is in Polish Language and I am not so familiar with that.
So, Please Explain me Point #1 in Deep details via Screen Shot, Surely, I can Help you today.

Thanks,

You are using Banner and Add Good Size Image thats main problem:
————
2. How to avoid this grey label just under the slider at homepage, with the name of the page? Now it’s “PRODUCENT OPROGRAMOWANIA” At home it’s useless, we have all important data showing on slider.
————

Hi,
Please Check all points and let me know.
If any one doesnt know work Please advise with point number.

Thanks,

Hi,
Have you clear the cache / Temporary Internet files? or please Try on another PC.

Thanks,

Hi,
#2: I cant see homepage breadcrumb area, please send me screen shot.
#3: Please explain bit more details.

Thanks

Hi,
please download latest layerslider from this url:
https://wetransfer.com/downloads/e977f17d45f29bcbaf131d2587acc35920201027085935/9b008f641ac9f4ffb23fec01d2a3cc2b20201027085959/9178bd

Working on your issues as well. I posted latest layerslider plug-in

Hi,
#2: I cant see breadcrumb or any thing like in your screen shot.
#3: Please check your translation, it will work as per you plugin.
#5: I simply edit title and it will work perfectly.

Please all these issues seems are not related to our theme.

Thanks,

Hi,
#2: Sorry, It was coming – not on small screen on Bigger. It has been fixed now.
#5: Please send me picture / screen shot, Sorry I missed totally.

Thanks,

Hi,
Please clear your cach / browsing history before testing.
#5: Done
#6: Done

#7: if you using Visual composer and adding a Short-code then it will be same.
I already Explain this to you.

Thanks,

Hi,
Menu is coming perfectly.

It is recomended when ever you encounter a problem do these things:
1. Double check on your end.
2. If issue / problem is occuring, Make a Screen shot, Add Instructional note to image and Send us including Browser name, screen size you are seeing.

Thanks,

Hi,
Your Permalink has a issue and mostly comes from server side.
Go to wp-admin > settings > permalink > Change to different variation Save it and then again Save Back previous option, save it and then check it and let me know.

Thanks,

You’re welcome :)

If you like our theme and support, leave us a 5 star ratings on Themeforest, it’s very important for us :)

https://themeforest.net/downloads

Thank You so much

Hi,
Please check everything and let me know Expect # 2.
For #2 I need to have FTP Credentials, without that I cant do it.

Thanks,

Please ask us before updating the theme.

Thanks,

Yes, This is Correct!

You’re welcome :)

If you like our theme and support, leave us a 5 star ratings on Themeforest, it’s very important for us :)

https://themeforest.net/downloads

Thank You so much

Hi,
Please check and let me know.

Thanks,

Marta,
I have go thru it and everything is OK to my side and also make sure there is no issue with theme at all. It cant be possible with specific Users.

There is some possiblities please double check on your end.
1. Use another PC / Device and Login there and Check there.
2. Remove your Cache of Your Website and Browser as well.
3. May be your Hoster (Web hosting) provider Server Health is Week or Some Server End issue.

Let me know if probelm is still there then I need to have these:
1. Record the Video where you facing loading screen (From Login to Page) and send me.
2. Give me Access of mmf2/sbs
3. Please tell me which Os / Device you guys are Using to operate the website.

Thanks,

Hi,
Please clear browser cache, then check and let me know.

Thanks

Marta,
Sure! LMK :)

Thanks

Hi,
Please check and let me know.

Thanks,

So, far Everything is Good :)
—————-

Hi,

1- As I told you before that this option is applicable for small-sized content. The only solution is to use small content for the page.
2- Please clear the browser cache, then check and let me know.
3- Great.

Thanks,

Hi,
How long you’ve been experiencing it. Have you done any code(JS, JQuery) changes recently?

Thanks,

Hi,
Can you please share the latest FTP info and send me using private reply.

Thanks,