If you visit my site and go to Shop or any category or subcategory page, two text fields appear above the Sort By dropdown. I have tested, and the text fields disappear if I switch to another theme.
If this is an error due to custom code on my end, I’m not asking you to rewrite it – please just let me know which code is causing the error, and I’ll take it from there.
Azam – is there no way for you to find the error, then rather than fix it yourself, simply tell me “This is the error, please remove/fix [code] from [file]” so that I can make the changes on my live site? You have to manually fix it on my live site without telling me what the problem is?
Our website is our only source of income during the pandemic, so if something were to go wrong and the website broke, it could affect our livelihood. Because of this, I’m really nervous allowing developers in with full admin access. I’m also confused, because the first few years I had this theme, the support would simply tell me where the issue was and give me the code to fix it (not ask to fix it themselves). Is this no longer an option for some reason?
Again, I don’t expect you (or anyone) to fix it for me more than once -I’m simply asking for you to tell me the instructions so I can fix it myself without giving you access to the live site.
Azam – I’m afraid I can’t fix it using that information. I need a little more guidance, eg. “Go to [file] and find [code] and change it to [new code].” Can you give me that, or is it too complicated?
Azam – I added that code to my CSS, but unfortunately it didn’t work, so it looks like you’re going to need to troubleshoot. I’ll put your credentials in a private message below.
