Portfolio elements get jumbled on refresh - Portfolio & Agency Theme

Topic Resolution: Not Resolved

Portfolio & Agency theme

- 4 years, 8 months ago higheratwork
  Participant
  
  Expired
  
  Hi, we purchased the ‘Portfolio & Agency’ theme.
  
  When we customize the portfolio images and mouseover options, the page works fine at first but all the elements get jumbled on page refresh. Please see the issue at
- 4 years, 8 months ago higheratwork
  Participant
  
  Expired
  
  https://forums.envato.com/t/profile-tiles-getting-jumbled-when-customised-images-are-used/335513/2
- 4 years, 8 months ago azam
  Keymaster
  
  Hi,
  Please share screen shot where you are facing the problem, website url, wp-admin and ftp info (login/ passwords) and send using “private reply” .
  
  Thanks,
- 4 years, 8 months ago higheratwork
  Participant
  
  Expired
  
  This reply has been marked as private.
- 4 years, 8 months ago azam
  Keymaster
  
  Hi,
  Please check now it has been fixed.
  
  Thanks,
- 4 years, 8 months ago higheratwork
  Participant
  
  Expired
  
  This reply has been marked as private.
- 4 years, 8 months ago azam
  Keymaster
  
  There is small patch of code required and it is fixed forever. No worries.
  
  Thanks,
  - 4 years, 8 months ago higheratwork
    Participant
    
    Expired
    
    HI Azam, Again Portfolio showing some problem. It’s not coming as per the theme, it’s coming single – single images.
    
    https://higheratwork.com/ – it’s showing under “experiences” headline.
    
    Also, from Today morning all images are not displaying.
    1- No banner
    2- No clients logo
    3- No Portfolio
    
    and this happening in all the pages
- 4 years, 8 months ago higheratwork
  Participant
  
  Expired
  
  It’s working thanks
- 4 years, 8 months ago higheratwork
  Participant
  
  Expired
  Again Portfolio showing some problem. It’s not coming as per the theme, it’s coming single – single images.
  
  https://higheratwork.com/ – it’s showing under “experiences” headline.
  
  Also, from Today morning all images are not displaying.
  1- No banner
  2- No clients logo
  3- No Portfolio
  
  and this happening in all the pages
  
  This reply was modified 4 years, 8 months ago by higheratwork.
  - 4 years, 8 months ago higheratwork
    Participant
    
    Expired
    
    Hi Azam
    
    Please address this urgently. We have to release our website in a week and these issues have cropped up after the patch you put in.
    
    Thanks
    
    This reply was modified 4 years, 8 months ago by higheratwork.
- 4 years, 8 months ago higheratwork
  Participant
  
  Expired
  
  Hi Azam
  
  Also, we have received an email for update template with the starting process, if we do that will it overlap or update our design and pages.
  
  Thanks
- 4 years, 8 months ago azam
  Keymaster
  
  Hi,
  you may ignore this update there is some bugs was fixed.
  
  Thanks,
  - 4 years, 8 months ago higheratwork
    Participant
    
    Expired
    
    Hi, But still portfolio is not fixed.. It’s showing one below to another. pls see the screenshot link
    
    Also still images are not displaying in the mobile version.
- 4 years, 8 months ago azam
  Keymaster
  
  Again Portfolio showing some problem. It’s not coming as per the theme, it’s coming single – single images.
  
  https://higheratwork.com/ – it’s showing under “experiences” headline.
  
  Also, from Today morning all images are not displaying.
  1- No banner
  2- No clients logo
  3- No Portfolio
  
  and this happening in all the pages
- 4 years, 8 months ago higheratwork
  Participant
  
  Expired
  
  Azam,
  
  Please could we request you address these issues urgently. We have to launch the website in 3 days.
  
  Thanks,
- 4 years, 8 months ago higheratwork
  Participant
  
  Expired
  
  Azam
  
  Please address this on priority. If it is not fixable, we would like a refund on the template so that we can purchase a template that works.
- 4 years, 8 months ago azam
  Keymaster
  
  We are on it and back to you later today.
- 4 years, 8 months ago higheratwork
  Participant
  
  Expired
  
  Any update on this, Azam?
- 4 years, 8 months ago azam
  Keymaster
  
  Hi,
  Please check and let me know.
  
  Thanks,
  - 4 years, 8 months ago higheratwork
    Participant
    
    Expired
    
    Yes, It’s Working now. Could you pls share your direct email id? because there are some issue on mobile view as well
- 4 years, 8 months ago azam
  Keymaster
  
  You can copy / paster over here, if you want to send us screen shot, i will request you to upload images to imgurl.com and share their links here.
  
  Please open a new request / post for further issues.
  
  Thanks,
  - 4 years, 8 months ago higheratwork
    Participant
    
    Expired
    
    Sure.. thanks for your support
    
    This reply was modified 4 years, 8 months ago by higheratwork.
- 4 years, 8 months ago azam
  Keymaster
  
  You’re welcome :)
  
  If you like our theme and support, leave us a 5 stars rating on Themeforest, it’s very important for us :)
  
  https://themeforest.net/downloads
  
  Thank You so much
- 4 years, 8 months ago higheratwork
  Participant
  
  Expired
  
  Azam, the issue is back. This is what happens. It shows fine for a while and then gets jumbled. What is the solution? Our website is inordinately delayed because of the issues with this theme.
- 4 years, 8 months ago higheratwork
  Participant
  
  Expired
  
  Hi Azam
  
  Any update on this? Is this issue likely to be fixed? As mentioned earlier, we have missed our website launch date and have to roll out the website ASAP.
- 4 years, 8 months ago azam
  Keymaster
  
  Hi,
  Please check and confirm me back and before testing clear your cache / Temporory Internet or Browsing history.
  
  Thanks
- 4 years, 8 months ago higheratwork
  Participant
  
  Expired
  
  Hi Azam,
  
  Does not work even after clearing cache browsing history (on Safari). On chrome it works once after refresh but gets jumbled as we navigate the website.
- 4 years, 7 months ago azam
  Keymaster
  
  jumble portfolio gird issue is resolved please in your installed plugin jetpack don’t select the option lazy load images.
- 4 years, 7 months ago higheratwork
  Participant
  
  Expired
  
  This is working fine now. Thank you Azam. Hope to have other safari issues also resolved today.
- 4 years, 7 months ago higheratwork
  Participant
  
  Expired
  Hi Azam,
  
  Still, portfolio first 2 tiles are merging and it’s getting normal after clicking refresh. (Only in mobile view)
  
  This reply was modified 4 years, 7 months ago by higheratwork.
  
  This reply was modified 4 years, 7 months ago by higheratwork.
- 4 years, 7 months ago higheratwork
  Participant
  
  Expired
  
  Hi Azam
  
  Could you please respond to this urgently?
- 4 years, 7 months ago higheratwork
  Participant
  
  Expired
  
  Hi Azam
  
  Our website is live and this portfolio grid overlapping is happening in responsive view. it displays correctly on refreshing the page. Please address this urgently! See image above.
- 4 years, 7 months ago azam
  Keymaster
  
  Hi,
  I have checked with different 2 phones, it seems everything working perfectly on my side, I can send video to you as well.
  
  LMK.
- 4 years, 7 months ago higheratwork
  Participant
  
  Expired
  
  Please send the video. the problem is only on first load. corrects on refresh.