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Hello,
I have a problem with Codeless Slider. If i use it in Portfolio item only by itself it works fine. But when i use it with other elements in the same portfolio item it doesnt work.Please check here http://pollux.gr/demo/metagenesis2020/index.php/portfolio/welcome-stores-test/
Thanks in advance for your support
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Hi,
Please share website url, wp-admin and ftp info (login/ passwords) and send using “private reply” .Thanks,
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Hello,
Can please someone work on this issue?Regards,
Haris
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Hi,
Sending Note to my Dev. team to priortise your ticket.Sorry for delay.
Thanks,
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Hi,
Have you made any changes? Without changing anything to the site, suddenly it looks like a mess. The portfolio filter plugin has lost the its style. -
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Hi, i opened this ticket over a month ago… still i have no solution and i beg for any update on this… Is this the support you offer? I am really dissapointed because support is most important.
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I am so sorry for delay.
For the time being you can use revlution slider.
I can help to setup if you want.Let me know.
Thanks,
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Hello Azam,
I made the mistake to risk and a buy a theme with a “less-popular” page builder than WP Bakery and Elementor… so far i have noticed 2 bugs that as a web developer(with almost 20 years experience) i believe there are very important and for both i use alternative solutions. Thats OK for me as a developer but when i give a project to client it is ridicoulous to tell client to use SLIDER REVOLUTION instead of the obvious codeless builder element or that he can’t add soundcloud embed code(other ticket).Please try to give me a proper solution here…
Regards,
Haris M.
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Hi, sorry for the delay
Tested and re-tested again on localhost & on your host. The slider works perfectly as it should be. Can you please help me know what you need to achieve?
Please make sure to use the Codeless builder and not the custom wp bakery version. This can help you to fix the issue.
If you can send me what you need exactly, I can create it for you.
Thanks and sorry again.
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Hi Ludjon,
I really dont know what you tested and if you checked the previous chat with Azam…I have a problem with Codeless Slider. If i use it in Portfolio item only by itself it works fine. But when i use it with other elements in the same portfolio item it doesnt work.
Please check here http://pollux.gr/demo/metagenesis2020/index.php/portfolio/welcome-stores-test/
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Hi,
Slider items cant be use as portfolio both are having diffrent structure.Please advise me how you want to have it?
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Hi,
The error is obvious. Codeless builder element Slider works well alone, but when you add it with other it conflicts. It is a typical conflict. Probably i could have fixed that myself but when i buy a theme i do it for developing websites faster…Because of lack of time i used revolution slider which is not the proper solution and for soundcloud(other ticket support that you ignored) i uploaded videos to youtube.
In other times i would have asked for refund because i respect the hard work of developers and i know bad rating for a “weird” client can be a problem. But in your case the support you offer(or better you dont offer) it is something else.
I can accept bugs in coding but i dont accept developers who sell softwares/scripts/apps with errors and dont want to support them. Maybe with my rating and comments i can save other people like for trouble.Also an apologize and a decent excuse like(covid issues) would be a better start … rather than your sudden interest in this ticket.
Hope you understand my side.
Regards,
Haris M.
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Haris M,
I do apologize for the issues you have faced and yes there is no lame excuse from my side as well, we are here and continously support the people even during covid we were here.Our buyers are our eyes but i guess there is a some communication barrier and that was the main problem.
I already explaind Codeless Slider – doesnt build for portfolio, it is desinged for Slider Area of Landing page (aka Hero Section), for non-tech savvy Users.
Same as other item you requested for sound cloud – Logical issues and you found an alternate solution.
Let me Simplfy for you, You cant Use Revlution Slider for Portfolio. Every Widget / Script / plug-in has onw limitations and it cant be compatbile with every block or content area, Only way one is possiblew hich is via customization and its means we are breaking Core features of theme and will be trouble in future updates.
Yes, This is correct you have posted bad rating and i work as client success manager, I come to solve the issue. Look we have very responsive support, our success rate is above 90% and we help the people to get solve their issues instantly.
If our item has a bugs or issues why other 1905 peoples doesnt faced same issues like you experinced? I think they also should be posted on our forum or folie reviews?
I hope you understand where was the problem and however i am still truly apologized and if there is anything we can help to change your ratings.
Regards,
Azam -
Hi Azam,
Exactly because of this “If our item has a bugs or issues why other 1905 peoples doesnt faced same issues like you experinced? I think they also should be posted on our forum or folie reviews?” i posted rating with explanation. Because rating is most important when you buy a theme. Ofcourse i do understand that you prefer low skills clients that “answers” like the above or in the other tickets sounds “logical” to their non experienced ears… Think only if Envato give in the future buyers in rating to upload images. And me to upload our previous conversation with tickets respond time from 1-2 weeks, to months, to nothing… Then i guess the excuse of “weird crazy demanding clients” will fall.The situtation here is very clear. You advertise codeless builder a similar product to Elementor and WpBakery Builder. You have an amount of elements-features in Code Builder like slider and Code addon. You advertise a portfolio theme where you can edit Portfolio items with Codeless Builder but… Code builder in combination with other items dont work. And you cant use a popular embed code like soundcloud with the Code Addon.
If you trully want to do something about it, you can tell the team behind Codeless Builder to fix the bugs and release an update or in your theme description state that Code Addon is not compatible with SoundCloud, and Codeless SLider cant be combined with other Codeless Builder Elements.
Ofcourse you are not going to do any of these…
Anyway, sorry if all this cause you trouble to you as an employee because i understand and respect that most of the time it is the company “policy” the problem and the people who work there. But buying this theme and started working on it was a waste of time and money…
Best Regards,
Haris M.
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