Hi,
Please share website url, wp-admin and ftp info (login/ passwords) and send using “private reply” .

Thanks,

Hi,
I have worked on it, Please check these php variables and try to make them have these values:
memory_limit = 256M
upload_max_size = 64M
post_max_size = 64M
upload_max_filesize = 64M
max_execution_time = 300
max_input_time = 1000

btw what is name of your web hosting service provider?

Thanks,

Hi,
It will not work if you change in .htacess, Must be change Account Level or Server Level, Please speak with your Support and advise me back.

Thanks,

Again if this in at your account level – it will not work.
yes, if system or web server level that will work.

Just make sure or better to have some other web hosting if you have, i can install there.

Hi,
its Seems your Server is not healthy, Please speak with your hosting provider.

and also provide me FTP Info.

Thanks,

I am trying to upload 72 bytes long file from last 30 mins, your server seems not working.

Hi,
Please double check you have provided correct permission to ftp folder, because I cant see the files in ftp of wordpress.

Advise.

Hi,
Your local and master value of php variables should be same for the following variables:
memory_limit = 256M
upload_max_size = 64M
post_max_size = 64M
upload_max_filesize = 64M
max_execution_time = 300
max_input_time = 1000

Please check and advise.

Thanks,

Lorinlish,
Your server is not healthy, can we have an alternative server?

Please advise.

Thanks,

Lorinlish,
This is strange to me, we have installed this theme to 200+ clients and your case is really different.

Anyway, I am refering your problem to my Sr. Team member, they will look and back to you.

Thanks,