Error 503 When Importing Demo Data

- 4 years, 5 months ago lorinlish
  Participant
  
  Expired
  
  I have installed and activated the Remake parent and child themes along with the plugins, but I receive an error 503 when I try to import the demo data. Any ideas?
- 4 years, 5 months ago azam
  Keymaster
  
  Hi,
  Please share website url, wp-admin and ftp info (login/ passwords) and send using “private reply” .
  
  Thanks,
- 4 years, 5 months ago lorinlish
  Participant
  
  Expired
  
  This reply has been marked as private.
- 4 years, 5 months ago azam
  Keymaster
  
  Hi,
  I have worked on it, Please check these php variables and try to make them have these values:
  memory_limit = 256M
  upload_max_size = 64M
  post_max_size = 64M
  upload_max_filesize = 64M
  max_execution_time = 300
  max_input_time = 1000
  
  btw what is name of your web hosting service provider?
  
  Thanks,
- 4 years, 5 months ago lorinlish
  Participant
  
  Expired
  
  This reply has been marked as private.
- 4 years, 5 months ago azam
  Keymaster
  
  Hi,
  It will not work if you change in .htacess, Must be change Account Level or Server Level, Please speak with your Support and advise me back.
  
  Thanks,
  - 4 years, 5 months ago lorinlish
    Participant
    
    Expired
    
    The variables are now in a PHP.ini file under wp-admin. Is that sufficient?
- 4 years, 5 months ago azam
  Keymaster
  
  Again if this in at your account level – it will not work.
  yes, if system or web server level that will work.
  
  Just make sure or better to have some other web hosting if you have, i can install there.
  - 4 years, 5 months ago lorinlish
    Participant
    
    Expired
    
    I contacted the web hosting support team and they confirmed that the PHP.ini file was what I needed to do. Please advise.
- 4 years, 5 months ago azam
  Keymaster
  
  Hi,
  its Seems your Server is not healthy, Please speak with your hosting provider.
  
  and also provide me FTP Info.
  
  Thanks,
- 4 years, 5 months ago azam
  Keymaster
  
  I am trying to upload 72 bytes long file from last 30 mins, your server seems not working.
- 4 years, 5 months ago lorinlish
  Participant
  
  Expired
  
  This reply has been marked as private.
- 4 years, 5 months ago azam
  Keymaster
  
  Hi,
  Please double check you have provided correct permission to ftp folder, because I cant see the files in ftp of wordpress.
  
  Advise.
  - 4 years, 5 months ago lorinlish
    Participant
    
    Expired
    
    Sorry about that! I thought I had given you root access but I had not. I have fixed the issue. Please try again.
- 4 years, 5 months ago azam
  Keymaster
  
  Hi,
  Your local and master value of php variables should be same for the following variables:
  memory_limit = 256M
  upload_max_size = 64M
  post_max_size = 64M
  upload_max_filesize = 64M
  max_execution_time = 300
  max_input_time = 1000
  
  Please check and advise.
  
  Thanks,
  - 4 years, 5 months ago lorinlish
    Participant
    
    Expired
    
    Hi,
    
    I don’t know what else I can do. I’ve updated the variables and spoken with host support, but the theme still isn’t working correctly. Please let me know how I can get a refund.
- 4 years, 4 months ago azam
  Keymaster
  
  Lorinlish,
  Your server is not healthy, can we have an alternative server?
  
  Please advise.
  
  Thanks,
- 4 years, 4 months ago lorinlish
  Participant
  
  Expired
  
  I have spoken with the hosting company and their server is healthy. The client does not have another server. There were no limitations on server type advertised when I purchased this theme. How can I get a refund?
- 4 years, 4 months ago azam
  Keymaster
  
  Lorinlish,
  This is strange to me, we have installed this theme to 200+ clients and your case is really different.
  
  Anyway, I am refering your problem to my Sr. Team member, they will look and back to you.
  
  Thanks,

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